Editor’s note: We’re constantly updating this post with the latest information about airline change and cancellation waivers. It was last updated July 2, 2020.
Major airlines in the U.S. and abroad are going to extraordinary lengths to give more flexibility due to the uncertainty about coronavirus, allowing free one-time changes and cancellations to both new and previously booked tickets.
These travel waivers for free changes to almost any flight are the airlines’ way of trying to drum up more business by offering travelers more certainty in a fast-changing environment. Importantly, you typically won’t get a refund for canceling these flights, but a voucher or credit for future travel.
Most recently, most major U.S. airlines have extended waivers to give free change and cancellation on any ticket (including for future travel) booked by July 31, giving travelers another month to plan travel worry-free.
Want a full refund instead of a voucher for future travel? Read our guide on getting refunds from your airline.
Yet even basic economy tickets can be changed or canceled for free – with one airline as an exception. And some airlines are treating award tickets booked with miles the same as cash fares, waiving fees to cancel and get your miles back.
The savings from these flexible policies can be substantial. Most major U.S. airlines typically charge $200 to change a domestic ticket – and the cost can be much higher for international reservations.
Here’s a look at how each airline is offering travelers more flexibility when booking travel amid the outbreak, starting with U.S. airlines and moving into some recent international airlines.
Breaking Down U.S. Airlines’ Coronavirus Travel Waivers
JetBlue was the first major airline to issue a broad waiver for travelers concerned about the virus, but its competitors have rapidly followed suit. Here’s a look at what each carrier is doing to give would-be travelers a bit more flexibility:
Any ticket for an Alaska Airlines flight can be changed or canceled without a fee when it’s booked from Feb. 27 through July 31. Additionally, any ticket for travel scheduled all the way out through Dec. 31, 2020 can be canceled or changed without a fee regardless of when it was booked. Fare differences may still apply.
Anyone who cancels flights scheduled for March through May will get a travel credit good for travel through May 31, 2022.
Any ticket on American Airlines booked through July 31 can also be changed or canceled free. But there’s one hitch: Basic economy fares do not get free change or cancellation. You’ll need to pay for a main cabin fare or higher for that.
Got previously booked flights coming up with American that you want to change or cancel? Any flight scheduled through Sept. 30 can be canceled or changed free, too. And you’ve got until Dec. 31, 2021 to use your travel credit or rebook your travel.
Delta Air Lines
For starters, any ticket booked by July 31 (even for travel in the far future) can be changed or canceled for free, getting a voucher for future travel. Those vouchers last a year.
Any upcoming domestic or international flight scheduled through September 30 is eligible for a free one-time change or can be canceled for a voucher. And now, Delta is giving travelers who have to cancel these flights more than two full years to rebook travel, until Sept. 30, 2022. Fare differences may still apply.
Any JetBlue flight booked before July 31 can be changed or canceled without a fee. Previously booked flights for travel by July 31 can also be changed for free, or canceled without a fee for a travel credit that is good for up to 24 months. Both cash bookings and award tickets booked with points are eligible. Canceled flights will get a travel credit for JetBlue.
Spirit is allowing a free, one-time change to any flight. Travelers can also cancel a flight and get the value back in a voucher that must be used within 12 months.
All Southwest tickets can always be canceled or changed without incurring a fee, though fare differences may still apply.
Sun Country waives change and cancellation fees for all flights at least 60 days ahead of departure.
All domestic and international United flights booked between March 3 and July 31 can be changed without a fee – just beware that if you change to or rebook a cheaper fare, United will pocket the difference.
United is also waiving change fees for previously booked travel scheduled between now and the end of the year – so long as you booked your ticket before March 2. United also followed Delta’s lead by making the travel credits you get from canceling a flight valid for two-plus years.
What About Award Tickets Booked with Miles?
You’re in luck – maybe.
Many of these same major U.S. airlines are applying the same free change and cancellation policies to award tickets booked using miles. But it varies by situation, so read closely.
- Alaska Airlines: Alaska is treating award bookings essentially the same as cash tickets. That means any previously booked award tickets scheduled between Feb. 26 and Dec. 31 can be canceled to get your Mileage Plan miles back free. The same is true for new award tickets booked by July 31.
- American Airlines: American is waiving its $150 redeposit fee to cancel tickets previously booked with AAdvantage miles for travel through Sept. 30. But new award tickets booked this month do not qualify for free cancellation – American’s new award change fees will apply instead.
- Delta: Delta has among the most generous policies for SkyMiles award tickets. Any flight booked with SkyMiles scheduled for travel through September or for new travel booked by July 31 can be canceled to get your miles back for free.
- Southwest: Same as always – you can change or cancel your flight booked with Rapid Rewards points for free.
- United: United allows you to change a mileage redemption without paying a fee, but canceling to get your miles back will cost you between $75 and $125.
International Airlines’ Waivers
Major international airlines have joined up and begun waiving change fees. And in many cases, they’re more generous than their U.S. competitors.
Here’s a look at some of the major international carriers’ new policies, which we’ll update frequently:
- Aer Lingus: Aer Lingus says it will waive all change fees, and its website does not specify any limits.
- Air Canada: You can get one free change to any Air Canada ticket booked after March 1 – regardless of when you travel. Canceling will get you a travel credit valid for two years.
- Air France/KLM: Previously booked tickets for travel by July 3 can be changed or canceled for free for a voucher valid for one year. All new bookings also get free change and cancellation.
- Air New Zealand: Air New Zealand is waiving change fees for flights scheduled through June 30 – you can change the flight for free or cancel for a voucher.
- British Airways: Any British Airways ticket booked by Aug. 31, 2020 for travel by April 30, 2021 can be changed free or canceled for a voucher.
- Icelandair: New Icelandair tickets booked by Sept. 30, 2020 can be changed for free so long as rescheduled travel occurs by Sept. 30, 2021. Tickets previously booked by March 3 for travel through Sept. 30, 2020 can also be changed or canceled free.
- TAP Air Portugal: TAP is allowing a free, one-time change on flights scheduled through Oct. 30 so long as you book by July 15 – or you can cancel for a voucher.
- Qatar Airways: Qatar Airways is waiving change fees for all flights up to Sept. 30, 2020 regardless of when the tickets were booked. New tickets booked by Sept. 30 for travel through the end of the year can also get free change or cancellation. Travelers can cancel and receive a voucher for the value of their ticket with a 10% bonus. Travel must be changed or canceled at least three days before departure.
It’s good to see more and more airlines stepping up to give travelers more flexibility and peace of mind. Watch this space, as this will continue to change.