How to Use Delta eCredits & Vouchers to Book New Flights
how to use delta ecredits

How to Use Delta eCredits & Vouchers to Book New Flights

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Cancel a flight during the pandemic? Sitting on an airline credit or voucher, not sure how to put it to use? Trust us: You’re not alone. Hundreds of thousands of travelers are sitting on (literally) billions of dollars in Delta eCredits.

Travelers across the country canceled trips in record numbers in 2020 and again in 2021 as COVID-19 upended travel plans. But thanks to the unprecedented flexibility airlines offered throughout much of the pandemic with free change or cancellation on many flights, travelers didn’t simply losing their money when scrapping travel. Instead, they’ve gotten vouchers to use towards future travel that are good for a year – or more. Delta has given flyers even more time to use them by extending almost all eCredits through December 2022!

But when it comes time to book a new trip using those vouchers or eCredits, it’s not always so straightforward. Here’s a look at how to use Delta eCredits.
 

 

How Delta’s Change & Cancellation Policy Works

Delta has led the way throughout the COVID-19 pandemic with flexible ticket change and cancellation policies. Whether you canceled a flight over the spring or summer or are struggling to plan a future trip amid all this uncertainty, you’ve got options.

Here’s a look at Delta’s change and cancellation policies, depending on what kind of ticket you have and when you purchased it:

 

Changing flights means you won’t pay the usual $200-plus change fee. If you change to a more expensive flight, you’ll have to pay the difference. Cancel the flight altogether? You’ll get an eCredit or voucher.

After an extension, all those vouchers will last all the way through December 2022. Just keep in mind that you’ll have to actually complete your rebooked trip by that expiration date – it’s not enough to simply book a trip with your credit before it expires.

But how do you find those credits, anyway? And how do you put them to use?

 

How to Find your Delta eCredits and Vouchers

Luckily, finding your Delta eCredits should be a cinch.

These eCredits typically show up in your account within 24 hours of canceling a flight – but often much sooner. But keep in mind that Delta will typically issue eCredits separately to each passenger booked on the reservation, rather than issuing one large eCredit to the person who initially booked the flights. So tracking down all the eCredits from a trip may require some legwork, especially if you canceled a family trip.

If you booked your canceled flight using your Delta SkyMiles account, you’re in luck. Any vouchers and eCredits will show up in your Delta profile, under “Certificates, Vouchers & eCredits.”

Log in to your Delta account, navigate to your profile, and select that field – or just follow this link to your certificates page. It’s easiest to do this on a desktop or laptop, not the mobile app.
 

delta profile 

There, you should see any active Delta eCredits or vouchers in your account. They clearly display the amount of the credit, as well as the expiration date.
 

delta ecredits wallet 

Didn’t book with your SkyMiles number? Don’t worry. Just grab your 13-digit e-Ticket number from your Delta confirmation (it begins with #006) and head to Delta.com/redeem. Plug that number into the “Certificate or eCredit #” field and it should automatically pull it up.
 

delta search ecredits 

Got all your eCredits bundled together? Good. Now it’s time to put them to use.

 

How to Redeem Delta eCredits and Vouchers

Redeeming Delta eCredits has gotten much, much easier in the last year.

So long as you’re logged into your SkyMiles account and your eCredits are saved there, you should be able select eCredits as a form of payment when you’ve picked your flights and are ready to check out. Better yet, Delta now allows you to use up to five eCredits at one time. That’s up from a maximum of three, which had been the norm for years.

Just click “Use eCredits” in the payment section and it should pull up your available eCredits. Select the credit – or credits – you want to apply toward your flight and it will kick in automatically. If your flight costs more, you’ll simply pay the balance. If it’s less, Delta will issue you a new credit for the difference.
 

delta ecredits 

Having trouble selecting your eCredits to pay at checkout? Don’t worry, you’re not alone. And there’s a good workaround.

Head back to your profile and navigate to your certificates and eCredits wallet, or just log into your account and go to Delta.com/redeem. There you’ll find that familiar list of your current eCredits. Select the eCredit(s) you want to redeem, scroll down, and click “Continue.”
 

delta ecredits search 

Looking to rebook a trip for yourself and a companion … or the whole family? These eCredits aren’t transferrable, so you can’t use your own eCredits on a partner or even your children. You can, however, rebook the whole family at once each using their own eCredits – keep reading to see how!

Once you click continue, you’ll be brought to a familiar-looking spot: Delta’s flight search engine. Except this time, it shows you that you’re redeeming an eCredit – or eCredits. Just search for the flight(s) you plan to rebook as normal.
 

delta flight search 

Want to make sure you get the best deal when using your Delta eCredits? Search for the best deal using Google Flights! You can easily filter your search to only display Delta flights.

The search results will neatly display not just the cost of your flights, but the amount of your eCredit as well as how much you’ll owe after that credit is applied. Booking a cheaper flight? Unlike some other airlines, Delta will give you the balance back in another Credit.
 

delta ecredits search 

Proceed to checkout, and you’ll see your eCredit has applied automatically. From there, just checkout as normal.
 

delta flights 

Thrifty Tip: Have unused Amex airline fee credits on cards like the Platinum Card® from American Express? You can use them in conjunction with Delta eCredits to book flights – read our guide to see how!

It’s that simple.

 

How to Book Multiple Travelers Using Delta eCredits

Trying to rebook a trip with your loved one or the whole family using all those eCredits? Don’t sweat it, it can be done. And you don’t have to each book your tickets individually.

Start by heading back to delta.com/redeem and select the eCredit(s) you want to use. But when you make it to the flight search engine this time, be sure to select the number of passengers you’re booking for. Trying to book a getaway with your spouse or partner? Search two passengers. Family of four? Search for four.
 

delta ecredits 

From there, proceed as normal to select your flights. Once you’ve picked your flights, enter each traveler’s information – especially their SkyMiles account number. After that, scroll down to payment and select “Use eCredits.” This time, it will give you the option to apply eCredits to each traveler on the reservation.

 

delta ecredits

 

If you’re lucky, Delta will automatically pull up your companions’ available eCredits. Otherwise, you’ll need to manually enter the 13-digit eCredit numbers for your companions, then confirm their names. That means you’ll need to pull each additional travelers’ eCredits up individually and write them down or copy them beforehand. You can use up to five eCredits for each passenger.

Tap it all in, hit “add eCredit” and then apply them.
 

delta ecredits 

Repeat the process for all the travelers on your reservation and boom – those eCredits will kick in to cover each travelers’ ticket cost. Then just checkout as normal.

It’s a bit of a headache but it can be done. And it’s much better than booking each ticket individually.

 

Bottom Line

Using up Delta eCredits and vouchers can take a bit of extra legwork, but the process is quite seamless once you get the hang of it. Check your Delta accounts and make sure you don’t let a pile of eCredits go to waste!
 

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

60 Responses

  • hi there
    I am little confused – told yesterday by one agent @ Delta that if i cancel and thus have ecredits for our flights org for this year would have to redeem and have had the alternative flights used by Dec 22 . Today however have been advised that yes have to redeem the ecredits by Dec 2022 however this could be for travel in 2023 but booked by end of 2022 . i.e could book flights for july 2023 using ecredits when they are released which is norm 11months prior. Can you poss clarify? Many Thanks Lorraine

  • If you book your new (2nd) flight using the Delta ecredits from the 1st canceled flight, but then need to cancel the new flight for some reason (i.e. CDC travel warning, etc.), will Delta wave the $200 change fee again?

    • According to the terms of the waiver, no. But in practice, we’ve heard Delta will waive the change fee again in these situations. YMMV!

  • “you can use your own eCredit to book flights for two or more passengers at once.”

    Are you sure this is correct? I have multiple eCredits, but when trying to book for myself plus other people the credits are only applied to the cost of my tickets, not any of the other passengers.

    • You are correct. We had done this before but didn’t realize that, as you experienced, the credit will only apply to your own ticket. We’ve fixed the story.

  • Hey, its listed as non transferable. Does this mean I can’t use the ecredit to fly my mother somewhere for mothers day?

  • What if I have no box next to my ecredit? Does that mean I have to call Delta? That’s not convenient!

  • My eCredit expiration date is June 1, 2021. Do I have to book and fly by June 1 or can I book a flight by June 1 for a flight departing after June 1?

  • If I want to book two tickets could I use the ecredit for one ticket and then buy a nother one in a separate transaction for the other person. It says I don’t have to use the credit for myself?

    • No, unfortunately. You could, however, cancel your current trip, then rebook it using the ticket you already have plus the one you’ll get from canceling. But you’d have to do the math to see if you’ll come out ahead doing that.

  • Do I have to book the same flight with my eCredits? Say my original trip to Virginia was cancelled due to COVID. But now instead I want to go to South Carolina? Can I do that?

  • Delta has been flexible about the e-credits. One thing to know is that companion e-certificates from the Delta Skymiles American Express card can’t be redeemed in combination with e-credits.

  • I have eCredits from a cancelled flight on a partner airline (Air France). Can I use those to re-book a flight on any other Delta flight (i.e., not Air France)?

  • Great article and awesome advice! I booked flights to Europe in 2020 with my family of 4 and now have 4 separate e-credits on Delta. I’d love it if Delta allowed me to utilize my families e-credits for myself, as I fly often for work and could use that credit up on in a single calendar year. But sounds like that’s not possible. Is there any way to force Delta to offer a true refund, as in money back to my AmEx Delta credit card account?

  • The ecredit number works, my name is recognized, the ecredit date and personal information displayed is correct, but it says “Oops! We are not able to determine the ecredit at this time.” I’ve been on hold for the past two days using the number they suggest to call. Each phone call is at least 2 hours on hold. How is this possible?

    • Hi ETC! I am having the same issue now as you did back in April. Hold time is 2-3 hours. Mind sharing if yours got resolved and how it went? Thank you.

  • If I paid for both tickets that were canceled, why would I not be able to use those credits as I wish? I paid for me and a friend to fly to Texas now I can only use my own ecredit tickets for him? how is this a fair for the customer? if I paid for them i should be able to transfer if his bank was not used.

  • I used some of my ecredits in April but still had a balance. I want to use the rest to book another flight but they are not showing up through the original ecredit number or the new flight number. Any suggestons?

    • Try the original 13-digit eticket number from your initial flight that was canceled. Otherwise, log into your Delta account and navigate to your profile and find ecredits and certificates – it should live there. Otherwise, you may need to contact Delta.

  • I had an e-credit that expired at the end of December 2020, which I didn’t use because of COVID. Is there any way to have that credit reinstated through the extensions that were announced earlier this year?

  • I have eGift number but delta website is asking me for redemption code. Where to find it. Both Amex and Delta says they dont have it

  • Just wanted to confirm this before I use my eCredit. If the ticket I am about to buy costs less than my eCredit, I should have a balance in my eCredit after purchasing my ticket. Is that correct?

  • I selected to use my ecredit to pay for part of my flight, but the webpage wouldn’t accept any of my payment cards for the rest of the payment so I couldn’t book the flight. Now my ecredits have disappeared as if they’ve been used, even though I was never able to book my flight. Has anyone else experienced this?

  • I’m running into an issue which is that on my initial (cancelled) flight I’d put in my Alaska miles #, and now Delta is not accepting the e-Credit because it says the miles # associated with my original ticket doesn’t match my Delta miles #, and it won’t let me in the field to change it. Grrr. Has anyone else experienced this? It pulls up the ticket just fine, but it won’t let me check out without changing the miles number, but it won’t actually let me change the miles #.

  • I had to cancel my trip to Argentina due to Covid-19. Delta issued an eCredit. When I try to redeem the ecredit at time of booking, the website says Oops! No value remaining. 2 hours on the phone and I’m still waiting. How do I get this fixed?

  • Hi Kyle – thanks for this. I’ve been on hold for hours with Delta. I have a question: do you know if I can use ecredits to book a different origin, different destination, and different date from the original flight (i.e., entirely new route)? Thanks!

    • There’s absolutely no problem with booking a completely different trip with your Delta eCredits. Think of it as a Delta gift card with an expiration date – and one that only you can use.

  • How many times can I use an e-credit? For example, if I have an e-credit for $1,500 and then book a ticket for $400, I will have $1,100 left on the original e-credit. If a purchase another ticket a month later for $300, I should then have $800 left, correct? Can I keep on using this e-credit an unlimited number of times until it is gone, or is there a limit on how many times I can use it? I cannot find this information on delta’s website.

    • You can continue using an eCredit until the balance is gone … so long as it doesn’t expire! Keep tabs on the expiration date as you keep using the rest of that credit amount.

  • Hi Kyle,
    Logged in to my Skymiles and found my ecredit, then tried to book a new flight using credit, after completing the new reservation I’m getting message “Oh no! We’re sorry, but there was a problem processing your request. Please try again, if you continue to experience problems, please call Delta Reservation Sales for assistance”. Which I did and quoted wait time was 6 hours. Any suggestions?

    • Oh no! We’re sorry, Oystein, but there was a problem… same message all the time and waiting 5 hrs for chat, phone is impossible as I call from overseas (Norway), poor poor service from Delta.

  • I tried book flights using ecredit. But it was failed, i got a message. “The fare for the flights you selected is no longer available. Please search again to view and select alternate flights~~” So i tried again, but same situation.. do you know why??

  • No this absolutely does not work. If you add two passengers and try to add ecredit it will only work for one passenger, the one with the credit. When it comes time to pay, no there is no use ecredits option box.

  • I redeemed ecredit today and was charged 50.00 for each ticket – I was told that this is because I purchased the tickets through a third party. I can’t find that policy anywhere. Anyone else had this problem?

  • I recently purchased a ticket through Delta and used my E-credit. I need to cancel this trip and book at a further date. Will I lose my E-credit for will it be there for me the next time I book a flight?

  • Thank you for the great information! If I book a trip with Ecredit and decided to cancel that flight are there any fees for cancellation? Will they re-deposit the Ecredit balance in the form of another Ecredit voucher in my account?

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