How to Use Delta eCredits & Vouchers to Book New Flights
how to use delta ecredits

How to Use Delta eCredits & Vouchers to Book New Flights

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Cancel a flight during the pandemic? Sitting on an airline credit or voucher, not sure how to put it to use? Trust us: You’re not alone. Hundreds of thousands of travelers are sitting on (literally) billions of dollars in Delta eCredits.

Travelers across the country canceled hundreds of thousands of flights in 2020 as COVID-19 upended travel plans. And thanks to the unprecedented flexibility airlines have offered with free change or cancellation on many flights, travelers aren’t simply losing their money when scrapping travel. Instead, they’ve gotten vouchers to use towards future travel that are good for a year. And Delta recently gave flyers even more time to use them by extending almost all eCredits through December 2022!

But when it comes time to book a new trip using those vouchers or eCredits, it’s not always so straightforward. Here’s a look at how to use Delta eCredits.
 

 

How Delta’s Change & Cancellation Policy Works

Delta has led the way throughout the COVID-19 pandemic with flexible ticket change and cancellation policies. Whether you canceled a flight over the spring or summer or are struggling to plan a future trip amid all this uncertainty, you’ve got options.

For starters, any ticket booked by April 30, 2021 (even for travel in the far future) can be changed or canceled for free, getting a voucher for future travel. And yes, even basic economy fares qualify for free change or cancellation.

After a recent extension, all those vouchers will last all the way through December 2022. Just keep in mind that you’ll have to actually complete your rebooked trip by that expiration date – it’s not enough to simply book a trip with your credit before it expires.

Read more on Delta’s change and cancellation policies during COVID-19

Changing flights means you won’t pay the usual $200-plus change fee. If you change to a more expensive flight, you’ll have to pay the difference. Cancel the flight altogether? You’ll get an eCredit or voucher.

But how do you find those credits, anyway? And how do you put them to use?

 

How to Find your Delta eCredits and Vouchers

Luckily, finding your Delta eCredits should be a cinch.

These eCredits typically show up in your account within 24 hours of canceling a flight – but often much sooner. But keep in mind that Delta will typically issue eCredits separately to each passenger booked on the reservation, rather than issuing one large eCredit to the person who initially booked the flights. So tracking down all the eCredits from a trip may require some legwork, especially if you canceled a family trip.

If you booked your canceled flight using your Delta SkyMiles account, you’re in luck. Any vouchers and eCredits will show up in your Delta profile, under “Certificates, Vouchers & eCredits.”

Log in to your Delta account, navigate to your profile, and select that field – or just follow this link to your certificates page. It’s easiest to do this on a desktop or laptop, not the mobile app.
 

delta profile 

There, you should see any active Delta eCredits or vouchers in your account. They clearly display the amount of the credit, as well as the expiration date.
 

delta ecredits wallet 

Didn’t book with your SkyMiles number? Don’t worry. Just grab your 13-digit e-Ticket number from your Delta confirmation (it begins with #006) and head to Delta.com/redeem. Plug that number into the “Certificate or eCredit #” field and it should automatically pull it up.
 

delta search ecredits 

Got all your eCredits bundled together? Good. Now it’s time to put them to use.

 

How to Redeem Delta eCredits and Vouchers

Redeeming Delta eCredits has gotten much, much easier in the last year.

So long as you’re logged into your SkyMiles account and your eCredits are saved there, you should be able select eCredits as a form of payment when you’ve picked your flights and are ready to check out. Better yet, Delta now allows you to use up to five eCredits at one time. That’s up from a maximum of three, which had been the norm for years.

Just click “Use eCredits” in the payment section and it should pull up your available eCredits. Select the credit – or credits – you want to apply toward your flight and it will kick in automatically. If your flight costs more, you’ll simply pay the balance. If it’s less, Delta will issue you a new credit for the difference.
 

delta ecredits 

Having trouble selecting your eCredits to pay at checkout? Don’t worry, you’re not alone. And there’s a good workaround.

Head back to your profile and navigate to your certificates and eCredits wallet, or just log into your account and go to Delta.com/redeem. There you’ll find that familiar list of your current eCredits. Select the eCredit(s) you want to redeem, scroll down, and click “Continue.”
 

delta ecredits search 

Looking to rebook a trip for yourself and a companion … or the whole family? These eCredits aren’t transferrable, so you can’t use your own eCredits on a partner or even your children. You can, however, rebook the whole family at once each using their own eCredits – keep reading to see how!

Once you click continue, you’ll be brought to a familiar-looking spot: Delta’s flight search engine. Except this time, it shows you that you’re redeeming an eCredit – or eCredits. Just search for the flight(s) you plan to rebook as normal.
 

delta flight search 

Want to make sure you get the best deal when using your Delta eCredits? Search for the best deal using Google Flights! You can easily filter your search to only display Delta flights.

The search results will neatly display not just the cost of your flights, but the amount of your eCredit as well as how much you’ll owe after that credit is applied. Booking a cheaper flight? Unlike some other airlines, Delta will give you the balance back in another eCredit.
 

delta ecredits search 

Proceed to checkout, and you’ll see your eCredit has applied automatically. From there, just checkout as normal.
 

delta flights 

Thrifty Tip: Have unused Amex airline fee credits on cards like the Platinum Card from American Express? You can use them in conjunction with Delta eCredits to book flights – read our guide to see how!

It’s that simple.

 

How to Book Multiple Travelers Using Delta eCredits

Trying to rebook a trip with your loved one or the whole family using all those eCredits? Don’t sweat it, it can be done. And you don’t have to each book your tickets individually.

Start by heading back to delta.com/redeem and select the eCredit(s) you want to use. But when you make it to the flight search engine this time, be sure to select the number of passengers you’re booking for. Trying to book a getaway with your spouse or partner? Search two passengers. Family of four? Search for four.
 

delta ecredits 

From there, proceed as normal to select your flights. Once you’ve picked your flights, enter each traveler’s information – especially their SkyMiles account number. After that, scroll down to payment and select “Use eCredits.” This time, it will give you the option to apply eCredits to each traveler on the reservation.

 

delta ecredits

 

If you’re lucky, Delta will automatically pull up your companions’ available eCredits. Otherwise, you’ll need to manually enter the 13-digit eCredit numbers for your companions, then confirm their names. That means you’ll need to pull each additional travelers’ eCredits up individually and write them down or copy them beforehand. You can use up to five eCredits for each passenger.

Tap it all in, hit “add eCredit” and then apply them.
 

delta ecredits 

Repeat the process for all the travelers on your reservation and boom – those eCredits will kick in to cover each travelers’ ticket cost. Then just checkout as normal.

It’s a bit of a headache but it can be done. And it’s much better than booking each ticket individually.
 

Bottom Line

Using up Delta eCredits and vouchers can take a bit of extra legwork, but the process is quite seamless once you get the hang of it. Check your Delta accounts and make sure you don’t let a pile of eCredits go to waste!
 

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

26 Responses

  • hi there
    I am little confused – told yesterday by one agent @ Delta that if i cancel and thus have ecredits for our flights org for this year would have to redeem and have had the alternative flights used by Dec 22 . Today however have been advised that yes have to redeem the ecredits by Dec 2022 however this could be for travel in 2023 but booked by end of 2022 . i.e could book flights for july 2023 using ecredits when they are released which is norm 11months prior. Can you poss clarify? Many Thanks Lorraine

  • If you book your new (2nd) flight using the Delta ecredits from the 1st canceled flight, but then need to cancel the new flight for some reason (i.e. CDC travel warning, etc.), will Delta wave the $200 change fee again?

    • According to the terms of the waiver, no. But in practice, we’ve heard Delta will waive the change fee again in these situations. YMMV!

  • “you can use your own eCredit to book flights for two or more passengers at once.”

    Are you sure this is correct? I have multiple eCredits, but when trying to book for myself plus other people the credits are only applied to the cost of my tickets, not any of the other passengers.

    • You are correct. We had done this before but didn’t realize that, as you experienced, the credit will only apply to your own ticket. We’ve fixed the story.

  • Hey, its listed as non transferable. Does this mean I can’t use the ecredit to fly my mother somewhere for mothers day?

  • What if I have no box next to my ecredit? Does that mean I have to call Delta? That’s not convenient!

  • My eCredit expiration date is June 1, 2021. Do I have to book and fly by June 1 or can I book a flight by June 1 for a flight departing after June 1?

  • If I want to book two tickets could I use the ecredit for one ticket and then buy a nother one in a separate transaction for the other person. It says I don’t have to use the credit for myself?

    • No, unfortunately. You could, however, cancel your current trip, then rebook it using the ticket you already have plus the one you’ll get from canceling. But you’d have to do the math to see if you’ll come out ahead doing that.

  • Do I have to book the same flight with my eCredits? Say my original trip to Virginia was cancelled due to COVID. But now instead I want to go to South Carolina? Can I do that?

  • Delta has been flexible about the e-credits. One thing to know is that companion e-certificates from the Delta Skymiles American Express card can’t be redeemed in combination with e-credits.

  • I have eCredits from a cancelled flight on a partner airline (Air France). Can I use those to re-book a flight on any other Delta flight (i.e., not Air France)?

  • Great article and awesome advice! I booked flights to Europe in 2020 with my family of 4 and now have 4 separate e-credits on Delta. I’d love it if Delta allowed me to utilize my families e-credits for myself, as I fly often for work and could use that credit up on in a single calendar year. But sounds like that’s not possible. Is there any way to force Delta to offer a true refund, as in money back to my AmEx Delta credit card account?

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