Cancel a flight during the pandemic? Sitting on an airline credit or voucher, not sure how to put it to use? Trust us: You’re not alone. Hundreds of thousands of travelers are sitting on (literally) billions of dollars in Delta eCredits.
Travelers across the country canceled hundreds of thousands of flights in 2020 as COVID-19 upended travel plans. And thanks to the unprecedented flexibility airlines have offered with free change or cancellation on many flights, travelers aren’t simply losing their money when scrapping travel. Instead, they’ve gotten vouchers to use towards future travel that are good for a year. And Delta recently gave flyers even more time to use them by extending almost all eCredits through December 2022!
But when it comes time to book a new trip using those vouchers or eCredits, it’s not always so straightforward. Here’s a look at how to use Delta eCredits.
How Delta’s Change & Cancellation Policy Works
Delta has led the way throughout the COVID-19 pandemic with flexible ticket change and cancellation policies. Whether you canceled a flight over the spring or summer or are struggling to plan a future trip amid all this uncertainty, you’ve got options.
For starters, any ticket booked by April 30, 2021 (even for travel in the far future) can be changed or canceled for free, getting a voucher for future travel. And yes, even basic economy fares qualify for free change or cancellation.
After a recent extension, all those vouchers will last all the way through December 2022. Just keep in mind that you’ll have to actually complete your rebooked trip by that expiration date – it’s not enough to simply book a trip with your credit before it expires.
Read more on Delta’s change and cancellation policies during COVID-19
Changing flights means you won’t pay the usual $200-plus change fee. If you change to a more expensive flight, you’ll have to pay the difference. Cancel the flight altogether? You’ll get an eCredit or voucher.
But how do you find those credits, anyway? And how do you put them to use?
How to Find your Delta eCredits and Vouchers
Luckily, finding your Delta eCredits should be a cinch.
These eCredits typically show up in your account within 24 hours of canceling a flight – but often much sooner. But keep in mind that Delta will typically issue eCredits separately to each passenger booked on the reservation, rather than issuing one large eCredit to the person who initially booked the flights. So tracking down all the eCredits from a trip may require some legwork, especially if you canceled a family trip.
If you booked your canceled flight using your Delta SkyMiles account, you’re in luck. Any vouchers and eCredits will show up in your Delta profile, under “Certificates, Vouchers & eCredits.”
Log in to your Delta account, navigate to your profile, and select that field – or just follow this link to your certificates page. It’s easiest to do this on a desktop or laptop, not the mobile app.
There, you should see any active Delta eCredits or vouchers in your account. They clearly display the amount of the credit, as well as the expiration date.
Didn’t book with your SkyMiles number? Don’t worry. Just grab your 13-digit e-Ticket number from your Delta confirmation (it begins with #006) and head to Delta.com/redeem. Plug that number into the “Certificate or eCredit #” field and it should automatically pull it up.
Got all your eCredits bundled together? Good. Now it’s time to put them to use.
How to Redeem Delta eCredits and Vouchers
Redeeming Delta eCredits has gotten much, much easier in the last year.
So long as you’re logged into your SkyMiles account and your eCredits are saved there, you should be able select eCredits as a form of payment when you’ve picked your flights and are ready to check out. Better yet, Delta now allows you to use up to five eCredits at one time. That’s up from a maximum of three, which had been the norm for years.
Just click “Use eCredits” in the payment section and it should pull up your available eCredits. Select the credit – or credits – you want to apply toward your flight and it will kick in automatically. If your flight costs more, you’ll simply pay the balance. If it’s less, Delta will issue you a new credit for the difference.
Having trouble selecting your eCredits to pay at checkout? Don’t worry, you’re not alone. And there’s a good workaround.
Head back to your profile and navigate to your certificates and eCredits wallet, or just log into your account and go to Delta.com/redeem. There you’ll find that familiar list of your current eCredits. Select the eCredit(s) you want to redeem, scroll down, and click “Continue.”
Looking to rebook a trip for yourself and a companion … or the whole family? These eCredits aren’t transferrable, so you can’t use your own eCredits on a partner or even your children. You can, however, rebook the whole family at once each using their own eCredits – keep reading to see how!
Once you click continue, you’ll be brought to a familiar-looking spot: Delta’s flight search engine. Except this time, it shows you that you’re redeeming an eCredit – or eCredits. Just search for the flight(s) you plan to rebook as normal.
Want to make sure you get the best deal when using your Delta eCredits? Search for the best deal using Google Flights! You can easily filter your search to only display Delta flights.
The search results will neatly display not just the cost of your flights, but the amount of your eCredit as well as how much you’ll owe after that credit is applied. Booking a cheaper flight? Unlike some other airlines, Delta will give you the balance back in another eCredit.
Proceed to checkout, and you’ll see your eCredit has applied automatically. From there, just checkout as normal.
Thrifty Tip: Have unused Amex airline fee credits on cards like the Platinum Card® from American Express? You can use them in conjunction with Delta eCredits to book flights – read our guide to see how!
It’s that simple.
How to Book Multiple Travelers Using Delta eCredits
Trying to rebook a trip with your loved one or the whole family using all those eCredits? Don’t sweat it, it can be done. And you don’t have to each book your tickets individually.
Start by heading back to delta.com/redeem and select the eCredit(s) you want to use. But when you make it to the flight search engine this time, be sure to select the number of passengers you’re booking for. Trying to book a getaway with your spouse or partner? Search two passengers. Family of four? Search for four.
From there, proceed as normal to select your flights. Once you’ve picked your flights, enter each traveler’s information – especially their SkyMiles account number. After that, scroll down to payment and select “Use eCredits.” This time, it will give you the option to apply eCredits to each traveler on the reservation.
If you’re lucky, Delta will automatically pull up your companions’ available eCredits. Otherwise, you’ll need to manually enter the 13-digit eCredit numbers for your companions, then confirm their names. That means you’ll need to pull each additional travelers’ eCredits up individually and write them down or copy them beforehand. You can use up to five eCredits for each passenger.
Tap it all in, hit “add eCredit” and then apply them.
Repeat the process for all the travelers on your reservation and boom – those eCredits will kick in to cover each travelers’ ticket cost. Then just checkout as normal.
It’s a bit of a headache but it can be done. And it’s much better than booking each ticket individually.
Using up Delta eCredits and vouchers can take a bit of extra legwork, but the process is quite seamless once you get the hang of it. Check your Delta accounts and make sure you don’t let a pile of eCredits go to waste!