JetBlue’s Consumer-Friendly Feature (That Other Airlines Should Copy)
Poking around on JetBlue's website the other day for ways to redeem some TrueBlue points for a (nearly) free flight, I saw something that floored me - something I've personally never seen from another airline before. It wasn't the attempts to upsell or add extras like bags or rental cars that we're all too accustomed to from airlines. Could it be? An honest-to-God, consumer-friendly feature? ...
