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Flight Review: ANA First Class from Chicago O’Hare to Tokyo Haneda

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Last September, Mr. TT and I took advantage of an awesome transfer bonus through American Express Membership Rewards. At the time, it was possible to transfer Membership Rewards points to Virgin Atlantic at a 30% bonus. Virgin Atlantic is one of our favorite mileage programs as it provides a lot of opportunities to fly in amazing first and business class cabins for pennies on the dollar.

In early March, we used Virgin Atlantic Flying Club miles to fly to Tokyo, Japan on one of the top three airlines in the world, All Nippon Airways (ANA), Japan’s flag-carrying airline. This airline ticket would have cost over $22,000 each if we were paying cash. Read on for a full review of our experience.

 

The cash price of our first class flight from Chicago to Tokyo on ANA

 

Booking

Not only can you use Virgin Atlantic miles to book award flights on Delta Air Lines, but you can also use them to fly in first class on one of the top three airlines in the world, All Nippon Airways (ANA), Japan’s flag-carrying airline. ANA doesn’t allow you to book one-way award tickets, so if you are using points, it must be for round-trip travel.

Virgin Atlantic Flying Club has a zone-based award chart for travel on ANA, and the redemption rates are as follows:

 

 

Since Chicago is considered the Eastern USA, we were able to book our first class flights for 120,00 Virgin Atlantic Flying Club Miles and $341 of international taxes and fees.

However, because of the 30% Virgin Atlantic transfer bonus from American Express Membership Rewards mentioned above, we only had to transfer 93,000 Membership Rewards points to receive the 120,000 miles needed to book the round trip flight. 

 

Virgin Atlantic transfer bonus which was available in September of 2018

 

This was an absolutely incredible value as it allowed us to get over 23 cents in value for each Membership Rewards point. These Membership Rewards transfer bonuses are one of the reasons why we feel Membership Rewards points are superior to other transferable points currencies.

You can transfer into Virgin Atlantic from Citi, American Express, Chase and Marriott, so there are lots of options for earning Virgin Atlantic Flying Club miles. See our master list of airline transfer partners for more info.

Thrifty Tip: See our guide for a full breakdown of How to Book ANA Flights with Virgin Atlantic Miles.

 

Finding Award Space

You can not search for or book ANA award tickets through the Virgin Atlantic’s website. However, generally speaking, Virgin Atlantic will have access to the same award availability as all of ANA’s other partner airlines. Because of this, we used the United Airlines website to search for availability.

Once we found first class availability on ANA as is pictured below, we called the Virgin Atlantic Flying Club at 1.800.365.9500 to actually book the flights. Both Mr. TT and I had great phone agents that were very knowledgeable and attentive. They were able to see the award space we were seeing and booked the flights for us with the 120,000 miles in our respective accounts. In total, each of our phone calls only took about 10 minutes.

 

ANA award space on United Airlines’ website

 

Pre-Flight Experience

We arrived at Chicago O’Hare airport (ORD) by way of a Delta flight from Minneapolis/St. Paul (MSP) with about 3 hours to spare before our flight. Because we were flying on a Star Alliance first class ticket, we were able to access the new United Polaris Lounge located in Terminal 1 near gate C18.

 

United Polaris Lounge entrance

 

This was convenient as we were departing out of gate C10, which was only a short walk from the lounge.

 

United Polaris Lounge access rules

 

The Polaris Lounge makes for a great way to start a flight. Not only does the lounge have a full bar with complimentary drinks, but it also has complimentary buffet style food as well as a full sit down restaurant in which you can order off of a menu. Because Mr. TT and I had eaten in Minneapolis before our flight, we passed on eating in the lounge in preparation for the food onboard our ANA flight.

 

Mr. TT getting some work done at the United Polaris lounge bar.

 

The lounge is also equipped with showers and plenty of seating to relax or get work done before your upcoming flight.

 

The Polaris Lounge shower suites

 

 

We recently visited the Polaris Lounge in Houston before our Singapore Airlines flight to Manchester England which had much less traffic than the Chicago Lounge. This wasn’t a surprise, since Chicago simply has more routes offering first and business class service on Star Alliance carriers.

 

The complimentary buffet in the Polaris Lounge

 

After enjoying a few mezcal Negroni cocktails and getting some work done in the lounge, it was time to head to the gate to board our aircraft. We departed out of gate C10 in the international terminal.

 

ANA first class review

 

When we got to the gate, each class of service (economy, business, and first class) had their own lines for boarding. As we got in the first class boarding line, the gate agent quickly came over to check our boarding passes to verify we were in the right line. Just a few short minutes later, we boarded the aircraft.

 

Cabin

Flying ANA first class has always been a points and miles goal of mine. It is one of the best values out there and for me, it is the perfect example of using points for something I otherwise couldn’t afford. To say I was excited about the flight was an understatement.

 

ANA first class review

My seat (1K) in ANA first class

 

The ANA first class cabin on board the Boeing 777-300 feels very exclusive as there are only 8 seats arranged in a 1-2-1 layout. I was seated in seat 1K for our flight, while Mr. TT was right behind me in seat 2K. There were only five others on board with us in first class as seat 2D was empty.

 

ANA first class review

ANA first class seat map on the Boeing 777-300

 

Shortly after boarding, the fantastic service started and we were both offered champagne. Of course, we obliged. We were also given pajamas and both food and drink menus so that we would have a chance to look it over before it was time to order.

 

ANA first class review

 

ANA first class review

Preflight champagne

 

Both Mr. TT and I found the pajamas to be very high quality and we both wore them for the duration of our flight. I have been offered pajamas on a number of other flights and these blew them all out of the water in the comfort department. After changing into them, the flight attendants took our clothes and hung them up so they wouldn’t get wrinkled.

 

ANA first class review

Enjoying my pajamas with champagne

 

ANA first class review

Mr. TT enjoying his first-class PJs

 

Seats

While the aesthetics of the seat are not anything to write home about and the seat might easily be mistaken for an office cubicle, I can easily say this is the most comfortable seat I have ever been in on an airplane. Each seat is 33 inches wide and offers 76 inches of pitch (leg room). This is more than double what you would expect to find in a regular economy seat.

One drawback, however, is the exclusivity of the seat. While it isn’t fully enclosed with a door like the Delta One suites or even Qatar’s Qsuites product, it does offer a ton of privacy. If you are traveling with a companion and sitting in the middle seats, don’t expect to have many conversations. While the wall does open up, seeing your companion would require moving forward around the wall.

 

ANA first class review

 

Similarly, if you are somebody who likes having a window view, the design of the seats along the windows won’t offer you much in regard to views. Due to the design of the seat, you again would need to lean forward to see out the window as you can see below. Ultimately these are small things and the comfort of the seat far outweighs these in my eyes.

 

ANA first class review

 

If legroom is what you are after, ANA first class seats have no shortage of it. Not to mention an incredible amount of storage space. I was able to fit my backpack and shoes underneath the footrest. There is also a drawer with tons of space that pulls out beneath the footrest. This is where I stored my passport, wallet and a number of other things during our flight.

 

ANA first class review

 

Now let’s talk about bedtime. After eating dinner and enjoying a few drinks, it was time to get settled in for a few hours of sleep. While I have flown in many lie flat seats before, this was by far the most comfortable I have ever been in. After dinner, I got up to use the restroom and the flight attendant offered to get my bed ready. I happily obliged and when I returned to my seat, this was waiting for me.

 

ANA first class review

 

The flight attendant brought an extra pillow, put down a mattress pad and provided a nice comforter. The footwells were huge and there was no issue at all getting comfortable. She even dropped off a little tray of dessert treats.

Both the pillows and blankets added to the comfort. I generally don’t sleep well on airplanes – sometimes due to the sheer excitement of the product I’m flying, and other times out of discomfort. I easily slept for about 2 hours in my cozy bed. I had to wake myself to help ease the jetlag once we landed.

 

Amenities

The amenity kits provided on our flight were from Samsonite and were designed to look like a miniature hard-sided suitcase. Previously, ANA’s first class amenity kits were from the high end luxury luggage brand Rimowa, but they have been offering the Samsonite kits for a few years now.

 

ANA first class review amenity kit

 

Inside the kit were the usual items: earplugs, a sleep mask, lip balm, moisturizers, and compression socks. The toiletries inside the kit were provided by The Ginza, a Japanese beauty products company. I am not an expert on moisturizers or beauty products, but a quick Google search tells me that their stuff is pretty high-end based on the price.

Interestingly enough, on our return flight from Tokyo back to Chicago, we receive different amenity kits from Globe Trotter. The contents were still provided by The Ginza, and I personally liked the look and design of this one a bit better.

 

ANA first class review amenity kit

 

Service and Dining

Let me just come right out and say the ANA first class dining and service was absolutely amazing. Before takeoff, a flight attendant came to my seat to introduce herself and make sure I had everything I needed (including a glass of champagne). She also delivered a hot towel which there was no shortage of throughout the flight.

The flight attendants were visible throughout the flight and every time I got up to use the restroom they came and organized my space and even made my bed when I was in the lie flat position. Certainly not necessary but a very nice touch that I was impressed by.

 

ANA first class review

There was no shortage of hot towels.

 

When it comes to ANA first class dining, you typically have two options. You can take the international (western food) or Japanese cuisine track. Mr. TT decided to take the Japanese cuisine track while I opted for the international fare.

Both meals started with a delicious appetizer consisting of apricot and goat cheese, a rosette of smoked salmon, foie-gras mousse canapé with a few cheese and pepper sticks. Not to mention a delicious glass of 2004 vintage Krug champagne. If you aren’t familiar with champagne, this retails for over $300 a bottle.

 

ANA first class review

 

ANA first class review

More Krug, please!

 

For my next course, I received a plate of shrimp and scallops gâteau style served with a green pea sauce. To say it was delicious is an understatement.

 

ANA first class review

 

Next up was a traditional garden salad served with a delicious Japanese horseradish wasabi dressing. I was a big fan.

 

ANA first class review

 

Next up was a pureéd corn soup that was simple and delicious. At this point I was running out of room for my main course.

 

ANA first class review

 

For my main course, I had a choice of a Wagyu beef filet, Sautéed Chilean seabass, Veal or a vegetable cannelloni. I opted for the wagyu beef filet and I am glad I did. It was incredibly flavorful and perfectly medium rare.

 

ANA first class review

 

At this point, I was completely stuffed but I couldn’t turn down dessert. So I opted for the cappuccino mousse cake and espresso. I was also offered a glass of sparkling sake (next to the espresso) and a glass of Hibiki 17 Japanese Whisky (next to the water). If you aren’t familiar with whisky, this stuff retails for about $169 to $200 in the US, if you can find it.

On ANA’s New York, Frankfurt, and London routes, they serve Hibiki 21 (whisky aged 21 years) which is even rarer and more expensive.

 

ANA first class review

 

As mentioned above, Mr. TT took the Japanese cuisine track and said all of his offerings were delicious as well.

 

ANA first class review

 

ANA first class review

 

Entertainment

ANA’s first class seats are equipped with beautiful high-resolution entertainment screens. These displays were sharp and large enough to see even in the lie flat position. They were loaded with a great selection of movies including a number of new releases I enjoyed (Bohemian Rapsody, A Star is Born, and The Greenbook). Between the onboard entertainment and the food, it made the 14 hour flight seem quick. 

Unlike the screens onboard Singapore Airline’s business class, the screen is both a touchscreen and can be controlled by the wired remote.

 

ANA first class review

 

WiFi

The WiFi service on board was average at best. All first class passengers were given a card for a free 100MB of WiFi access. As you can see on the card they call this the “full flight plan.” It lasted a little over two hours and the speeds were not great.

Since I was in the middle of something when my 100MB expired, I purchased another 100MB for $20. It worked for probably another 45 minutes or so and then I completely lost connectivity somewhere over the Pacific. I later found out from a Thrifty Traveler reader that the flight attendants will give you as many of the WiFi cards as you want. I should have asked before paying the $20, so don’t make the same mistake I did.

Generally speaking, I don’t ever expect much out of WiFi on international flights and this was about my expectation.

 

ANA first class review

 

Bottom Line

I loved my first experience in ANA first class and can’t recommend it enough if Japan is on your travel bucket list. The seats are incredibly comfortable, the service, food, and drinks are top notch, and it is one of the most comfortable beds in the sky. This is one of my favorite Virgin Atlantic points redemptions to date and I can’t wait to eventually fly the product again. Well done ANA!

 

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Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer.

6 Responses

  1. Kathy says:

    Hoping to do this for next March (business). Concerned about the lapse in finding availability—transferring points—then booking. I will be so stressed. Any tips?”

    • Nick Serati says:

      In this case, you could move the points into your Virgin Atlantic account right away. Then once you find availability you can book immediately.

  2. Ian says:

    Thanks for the detailed review. Do you know if the 110,000 miles price is only for Chicago to Haneda? I was quoted 120,000 Chicago to NRT. Still worth it but just wondering.

    • Nick Serati says:

      Thanks for the comment. You are correct that Chicago is considered the Eastern USA and will cost 120,000 miles in First. I have updated the review.

  3. Nathan linder says:

    What are the fees involved or miles involved for a 2 month old and 26 month old in first or biz? Looking to go late sept ord to nrt or hnd. Thank you!

    • Nick Serati says:

      Hey Nathan, that’s a great question. The 26 month old would need their own seat since they are over 2.

      All airlines have different policies with adding an infant to an international award ticket, but generally speaking it is around 10% of the cash ticket cost. Your best bet is to call Virgin Atlantic and confirm this.

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