How to Use the Capital One Travel Portal (2022)

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How to Book Flights & More Through the New Capital One Travel Portal

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Earlier this year, Capital One made a big move by launching their new and improved travel booking platform, another easy way for travelers to use Venture Miles.

In the new Capital One Travel Portal, cardholders can book flights, hotels, and rental cars using cash or their Capital One Venture Miles. While you won’t get a bonus redeeming your miles this way – every Venture Mile is worth 1 cent toward travel through the portal – Capital One has added a couple of novel features you won’t find elsewhere that make it worth considering. Plus, it’s powered by the popular app Hopper.

In the Capital One Travel Portal, cardholders can book flights, hotels, and rental cars – using cash or their Capital One Venture Miles. However, you won’t get a bonus when using miles through the Capital One Travel portal. Just like using the Capital One Purchase Eraser, every Venture Mile is worth 1 cent toward travel through the portal. 

In this post, we’ll walk through a step-by-step guide on how to use the Capital One Travel Portal.

Related reading: The Best Ways to Use Capital One Venture Miles



How to Use the Capital One Travel Portal

First things first, you need a card that earns Venture Miles like the Capital One Venture Rewards Credit Card or the brand new Capital One Venture X Rewards Credit Card. From there, log into your Capital One account online and select “Explore Rewards.”


Capital One Travel Portal log in


Once you click the “Redeem” button, you’ll come to a hub to use your Capital One Venture Miles. To navigate to the Capital One Travel Portal, just select the “Book a Trip.”


Capital One Travel Portal login


You’ll then land on the Capital One Travel home page. From here, you will have the option at the top of the screen to search for flights, hotels, and car rentals.


Capital One Travel Portal home page


Let’s look at booking a flight. Right now, you’ll have the option to book a one-way or round-trip flight. Capital One shared with Thrifty Traveler that they plan to launch the ability to book multi-city flights in early 2022.

In this case, we’ll search between my home airport of Minneapolis-St. Paul (MSP) and Dallas-Fort Worth (DFW). Once you enter your departure and arrival airport information, you can start looking at potential travel dates.

Thanks to Capital One’s new partnership with Hopper, you’ll easily be able to see the cheapest dates to fly. The calendar is divided into colors indicating certain price points: Green days will be cheaper, while red days are the most expensive.


Capital One Travel Portal calendar view


I chose Feb. 2 through Feb. 5. Once you click the search button, the Capital One Travel portal will let you know that it is searching for flights. It also reminds you that if the portal recommends booking your trip now, you’ll get free price drop protection – more on this in a bit.


Capital One Travel Portal Price Prediction


Capital One Travel Portal search loading


Once you get to the booking screen, you’ll be presented with a lot of different information. First, you’ll have the ability to filter by the number of stops, filter by the max price you want to pay, filter by airline, time, and even as specific as the flight number.

As you can see below, the nonstop Delta flight I am looking at is currently $199 round trip for a Delta basic economy fare – or $248 for the main cabin fare. But with Hopper integrated, I get a warning: It tells me I should wait on booking, suggesting the flights will get cheaper.

According to the portal, you can save an average of 15% on flights. And Capital One and Hopper say their price prediction tool recommends the best time to book with 95% confidence.


Capital One Travel Portal search screen


Capital One will automatically refund you if the price of your flight drops after booking. But that is only available on flights where Capital One and Hopper predict that prices won’t fall, and they’re capped on up to $50 – or 5,000 Venture Miles – in refunds total. Still, that’s a nice feature.


Capital One Travel Portal price prediction


Since the portal is telling me to wait to book, you’ll have the ability to set up an alert. Simply click “watch this trip” and you’ll get to the screen below. Simply enter your email address and Capital One will notify you when it’s the best time to book.


Capital One Travel Portal Price Watch


Capital One Travel Portal price watch


One thing to note about this feature is that it does not appear you can set up the price watch feature for a specific flight. Rather, you’ll be able to set it up for a route with whatever filters you’ve set. In my example, there are five nonstop Delta flight options that day. The price alert will be monitoring all of these.

Capital One is also offering a price-match guarantee. If you find a better price on your flights, hotel, or rental car within 24 hours of booking, you can submit a request with some details and get refunded the difference.


Freeze Your Flights, Too

Not ready to book yet? There’s the 24-hour rule, which guarantees a 24-hour window to cancel for a full refund when booking almost any flight. Capital One Travel has its own solution.

For a small fee, Capital One users can freeze the price of a flight. If prices increase on your frozen fare, you’ll pay the lower price you locked in earlier. If fares decrease, you’ll obviously pay the lower one.

You can freeze a fare for up to 14 days, which is incredibly generous. However, it doesn’t appear that this feature is live in the new Capital One Travel Portal.

Capital One plans to launch the price freeze feature on Dec, 1. Once live, they expect it to roll out to all cardholders over a three- to four-week span.

Booking Through Capital One Travel Portal

When the time comes to book your travel through the Capital One Travel portal, you’ll have the option to pay with cash or use your Venture Miles.

When you use Venture miles, they are worth 1 cent each towards travel. That means you can book that $199 flight for 19,880 Venture Miles.


Capital One Travel Portal booking screen


But if you decide to pay with cash instead, you’ll earn 5x miles per dollar spent on flights and 10x miles per dollar spent on hotels and rental cars. In this example, paying $199 would earn 995 Venture Miles.


What Airlines Are Available Through the Capital One Travel Portal?

Most airlines will be bookable through the Capital One Travel Portal. That includes the likes of Delta, United, American, Alaska, and most foreign carriers. Almost any fare you see through Google Flights should be available here.

But there’s one major exception: We are not seeing any JetBlue flights that are available to book through the Capital One Portal. In searching through the Hopper app itself, we were also unable to find JetBlue fares.

When it comes to low-cost carriers like Spirit, Sun Country, Frontier, and others it appears to be a mixed bag. I was able to pull up flights on certain routes, but not on others. Your experience may vary.


Capital One Travel Portal spirit


Finally, Southwest Airlines is also not available. But that comes as no surprise as Southwest flights are only bookable directly at Southwest’s website.


Built-In Cancel for Any Reason Add-Ons

Travel insurance is not created equally. That $10 or $20 travel insurance policy airlines upsell you before checking out may not do you much good.

The rise of COVID-19 has also given rise to the “cancel for any reason” policy, a safety valve that – you guessed it – allows you to cancel a trip for any reason. Typically, you’ll get just 75% or so of your costs back.

That’s why Capital One has built in a cancel for any reason option to travel bookings through Capital One Travel. For what the company described as “a small fee,” you can cancel a trip and get 80% of your expenses back. And you can cancel up to 24 hours before departure.

Capital One has not made clear what the cost of this will be. Expect the cost to vary depending on what you’re booking.


Who Can Use the Capital One Travel Portal?

If you hold the Capital One Venture X Rewards Credit Card, the Capital One Venture Rewards Credit Card, the Capital One VentureOne Rewards Credit, the Capital One Spark Miles for Business, or the Capital One Walmart Rewards Card, you’ll have access to the Capital One Travel Portal.

At this time, cardholders of any of Capital One’s other credit card products will not be able to use the portal.

Venture X cardholders receive an annual $300 credit to use on any booking made in the portal, and it kicks in automatically. That takes a huge chunk out of the $395 annual fee – it makes the card a no-brainer if you plan to spend money on travel each year.


capital one venture x card


Click Here to learn more about the Capital One Venture X Rewards Credit Card.


Capital One Venture


Click Here to learn more about current offers for the Capital One Venture Card. 


Bottom Line

The new Capital One travel Portal is just one of the many ways to use Capital One Venture Miles. The portal is powered by Hopper, which provides a lot of helpful analytics when looking to book flights.

We’re normally quite skeptical of most travel portals and third-party online travel agency (OTA) sites – booking direct with your airline is almost always better. But Capital One has done more than enough with this portal to give cardholders a reason to look and book there.


Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

10 Responses

  • A big drawback is no multi city function. It also seems that the portal require a lot more points compare to the chase portal.

    • Chase points will definitely be worth more in their travel portal (1.25 cents each with Preferred and 1.5 cents each with Reserve). That being said, you are also earning a minimum of 2x on every purchase with Venture or Venture X

  • Very disappointed with the capital one travel portal. They have a ton of misinformation on their site.
    1. If you cancel a booking, You can’t use your flight credits to book a new reservation via the portal, you must call capital one travels.
    2. The prices in the capital one portal don’t match prices in the capital one internal rate
    system for booking with a flight credit.
    3. If booking with a flight credit you will pay an inflated fee than what is posted on google, and at capital 1 travels booking site.
    4. When booking with a flight credit and you need to pay a difference in ticket prices, you can only pay with a capital 1 card. No other credit card can be used as tender by the capital one customer service representative.

    I won’t be using my points for capital 1 travel again. Worst experience ever.

    • I’m just starting with my Venture X card and this is what I would do: pay the flights, hotels and car rental with the card to get what it amounts to a 5% (5x on flights) and 10% (10x on hotels and car rentals) discounts and then, once the charges appear on the card, use the “Cover Travel Purchases” to get a reimbursement on those charges. You’ll still get the same rate of conversion of 1 cent per Venture mile.

  • I’m curious if you watched the flight since it said wait and did the price drop? I’m wondering if I should wait like it said to save some money or just book this flight on southwest.

  • Any word on the multi-city launch? You mentioned ‘early 2022’. Just wondering if there was a definite launch date. Thanks!

    • Hi Lisa. Great question. We haven’t heard anything yet on the launch of multi-city bookings in the portal. I will follow up with Capital One.

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