Have a Delta Flight Booked? Get a Voucher if the Price Drops!
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Have a Delta Flight Booked? Get a Voucher if the Price Drops!

More than a year later, COVID-19 has left many of us picking up the pieces of our travel plans. Airlines have helped by offering some unprecedented flexibility, with free change and cancellation on most new tickets throughout the last year.

And Delta has gone farther than most, allowing free change and cancellation, including for travel far in the future. Even award tickets booked using SkyMiles and Delta basic economy fares booked before April 30, 2021, can be changed or canceled free – though as of May 1, 2021, you must book at least main cabin to qualify for free changes.

With prices on Delta (and many other airlines) dropping to new lows, we had a theory: What would happen if the price of a ticket we already had booked with Delta dropped? Would Delta give you a refund or a voucher for the difference?

The answer: Yes. Read on for our experience and how you might be able to get ahead when the price of your flight drops after you booked it.

 

How to Get a Delta Voucher When the Price of Your Booked Flight Drops

First things first: You need to know when the price of your flight drops.

The easiest way to monitor the price of a flight you have booked with Delta (or any airline, other than Southwest) is to set up a Google Flights price alert.

Just enter the details of your upcoming flight, find yours, and turn on the “Track prices” toggle – you’ll need a Gmail account to do it. From here, Google Flights will monitor the price of the flight and alert you via email any time the price changes. Of course, you’ll need to remember what you originally paid.

If your flight drops in price, you should be able to reach out to Delta – or make the changes yourself in your online account – and get a voucher for the price difference.

I have a flight this fall from Minneapolis-St. Paul (MSP) to Dallas (DFW). My dates were not flexible so I had been tracking the flight via Google Flights price alerts. I ended up booking last week.

But on Wednesday, I got a Google Flights price alert email that the price of the fare had dropped substantially.

 

Delta voucher refund

 

Once you get a notification that the price has gone down, there are two easy options: Simply use the “Modify Flights” button in your Delta account online or message Delta (via the Delta app).

 

Modify Flight via Delta.com (Easiest Method)

First things first: Make sure your flight is eligible for a free change. It should be so long as:

  • You booked any kind of ticket by April 30, 2021.
  • You booked at least a Delta Main Cabin ticket from May 1 and onward.

If your flight fits the bill, head to “My Trips” in your Delta account and pull up your “Trip Details.” Then click “Modify Flight.”

Then under “Change Flight” click “Start Flight Change”. Check the boxes for the flights you would like to change (all of them) and select the same dates and flights you originally booked. You can, of course, change the dates for free as well without paying a fee. However, Delta may charge you more if the replacement flights are more expensive.

 

Delta voucher refund

 

Once you select flights, you should see a screen showing you the original price you paid and the new price – the difference will be issued to you as an eCredit. Once complete, you can find the voucher in your Delta account. Within a few minutes, I had an eCredit in my account for the $38 fare difference.

It’s that easy!

Read up on how to use Delta eCredits and vouchers for your next trip!

 

Delta voucher refund

 

Bonus: You may even get up to 2,500 bonus SkyMiles for completing a flight change online!

 

The Delta App Method

It could take more time than using the method above – especially as airline customer support centers get hammered with calls and requests – but you can also use the Delta app and message Delta.

In our experience, this could be the better option if you need to change dates and the prices are more expensive as the agent may be able to waive the fare difference. If that isn’t the case, stick to the method above – it will be easier and faster.

Curious if how Delta was handling these changes was the norm or a byproduct of holding Delta’s Platinum medallion status, we enlisted the help of our Thrifty Traveler Premium Facebook community. And it turns out it wasn’t an isolated incident.

 

TT Premium Group Ruth
Delta voucher refund
Delta voucher refund
Delta voucher refund
Delta voucher refund

 

We received many, many more responses which all but confirmed getting a voucher from Delta for the fare difference was possible. But as always, if you don’t get the answer you are hoping for, we recommend hanging up and calling again – or starting a new online chat with a different agent.

 

Delta voucher refund

 

From there, just ask the agent for a voucher for the price difference of your flight, including all the details of your flight. That includes your confirmation number, the routing, the dates of travel, and of course your name.

Read: How to Use Delta’s Message System to Get Help

 

Delta voucher refund

 

Things to Keep In Mind

We have to stress again: Your mileage may vary.

Some agents seem more willing to dole out the voucher credits than others. If that is your experience, try again later – we always suggest chatting with a different agent to see if the answer changes.

At the end of the day, the worst that can happen is they say no. There is really no reason not to ask if the price of your booked travel goes down in price. Again, we highly suggest at least trying to modify your flights online (with no call or text required) as it will only take a few minutes.

One thing to note is that if you have already made a request for a voucher for the fare difference to the itinerary in question, you may not be eligible to do it again. It seems Delta will only allow you to do this one time – even if you have canceled the itinerary yourself for a voucher and rebooked.

That means you may want to wait to request the voucher until there is a substantial price difference – not just a few bucks.

 

Delta’s Official Policy

It’s unclear whether this should even be possible.

Delta’s website on their waiver and cancelation policy officially suggests otherwise. If you change a ticket to the same flight, on the same dates, same origin, and destination, you won’t get the fare difference back as a credit. That’s a common policy to stop travelers from pocketing the difference when their flight price drops.

 

Delta voucher refund

 

But in practice, Delta is doing something different. So while their official policy says this won’t work, it absolutely appears to be working. And remember, the worst that can happen is they turn you down (which seems unlikely at this point).

Compare that with United, which for more than a year was pocketing the fare difference if you use your voucher to book a less expensive itinerary – regardless of your travel plans. Fortunately, the airline has since stopped that practice.

More often than not, Delta has lead the way with flexibility and customer-friendly policies this year. While there have been hiccups and speed bumps along the way, they’ve really been a beacon of customer service excellence during the COVID-19 crisis.

Read More: Delta is Shining Through the Dark Cloud of Coronavirus

 

Bottom Line

If you have travel booked with Delta, keep an eye on the price of your flights. Delta will likely dole out vouchers for fare differences if prices drop. You can get these via your online account or simply messaging Delta.

 

Lead photo courtesy of Chris Lundberg via Flickr.

10 Responses

  • I have booked a trip to Alaska using sky miles and the required miles has now dropped. And now there is also a more convenient connection on the return flight. I booked this flight before April 30. I assume I can rebook this with no penalties, but do I give up the right to cancel the flight later for a full refund of my miles? It is basic economy.

    • Hey Kris, you can absolutely rebook and there will be no penalty later on if you decide to cancel. SkyMiles are a very flexible way to book right now.

  • i booked to one ways instead of RT and i just did this for the 2th time i got skymiles credited on way there and i on way back instead of ecredit i just moved up to main cabin. i used the delta site messenger about hour half wait

  • Hi,

    Can you tell me where you found the verbiage from Delta laying out that this is a violation? I cannot find it in the pages below? Is it possible that they have removed it?

    I ran into some issues in trying to do this yesterday (after doing it no problem twice before). Eventually they allowed without a problem for me to change the itinerary using MSP as a connection instead of DTW. After the agent made the change and issued the eCredit, I went online and immediately changed back to the DTW flights at the same lower rate.

    I’m happy to follow the rules and asked the rep multiple times, after being told no, where this was listed as excluded/forbidden and they were unable to tell me. So I think they were also struggling to find a rule that forbids this practice, since, as best I can tell, it doesn’t exist.

    https://www.delta.com/us/en/travel-planning-center/coronavirus-faqs
    https://www.delta.com/us/en/travel-planning-center/change-or-cancel-your-trip/cancel-change-requirements
    https://www.delta.com/us/en/travel-planning-center/change-or-cancel-your-trip/flying-made-simple
    https://www.delta.com/us/en/legal/contract-of-carriage-dgr

    Thanks!

  • Hey this works! We just used the message approach (took 4 hours!). But we got a significant credit on international tickets that we had booked back in April. Delta credited us the entire price difference without question.

    Thank you for posting this very helpful information.

  • I just did this! I am going to Hawaii next month with my husband and total for two ticket difference is $350, I called in there was only 10 minutes wait (i couldn’t do the change on my app or on the website), call took less than a minute and we both got $175 credit to our Skymiles.

  • THANK YOU THANK YOU THANK YOU!! I was able to get 17,500 miles back!!!! I used the modify flight method and choose my same flight.

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