Canceling or Changing Delta Flights for a Credit? Watch Out for This Issue

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Canceling or Changing Delta Flights for a Credit? Watch Out for This Issue

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The pandemic brought about a big win for travelers: Major U.S. airlines did away with change fees, giving travelers unprecedented flexibility to change most flights without fees – or cancel them and get a voucher. Few airlines have made it easier than Delta, which even allows you to rebook a flight when prices drop and pocket the difference as a Delta eCredit.

But in recent weeks, we've noticed a new issue with this system that could make it much harder to keep track of those precious credits. Rather than automatically inserting a new Delta eCredit into a traveler's online account, Delta may only issue it via email … and bury it at the bottom of a lengthy message, to boot. 
 

delta ecredit problem 

Read our full guide on how to find & use Delta eCredits!

For example, our founder & CEO Jared recently rebooked an upcoming Delta flight after getting a Google Flights price alert that fares had dropped slightly. But the only record of the new eCredit was at the bottom of an otherwise bland confirmation email with the subject line “Your Flight Receipt.”
 

delta confirmation email ecredit 

That's a big and potentially problematic change. Normally, any eCredits you earn from Delta should appear directly in your Delta profile, under “Certificates, Vouchers & eCredits.” That hasn't been the case for several of Jared's recent rebookings.
 

delta ecredits 

This hitch makes it a manual process, meaning you'd have to save these nondescript emails with eCredits attached and then remember to enter them yourself at check-out to put them to use. Fortunately, Delta has given travelers plenty of time: All eCredits don't expire until the end of 2023 … and Delta has suggested they'll eventually make these credits good for life.

It's cropped up mainly when rebooking an existing flight online in order to get a credit after prices drop – not when canceling a flight outright. So for now, it seems like travelers' best bet would be to simply cancel an existing booking, then use the eCredit to rebook the same flight. 

Whether this is a technical snafu or Delta's way of trying to make eCredits harder to keep track of (and therefore more likely to go unused) is unclear. Either way, it's something to be aware of.

Read our full walkthrough on how to rebook Delta flights & save!

 

Bottom Line

We know loyal Delta fans and readers have saved bigtime bucks by rebooking flights for an eCredit when prices drop over the last few years. This change could put that money at stake – or at least make it harder to keep track of and use.

Whatever the reason, you might need to comb through your email inbox to ensure you receive your Delta eCredits.
 

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

2 Responses

  • All of this! I’ve had to save 5+ emails with the teeny, tiny print on the bottom with my e-credit number, and then enter them in manually every time I want to use a credit. Not sure Delta’s motive on this one (they hope the customer will forget they have a bunch of random $49 and $18 credits sitting around) but it certainly is an extra step to find the email again and enter in the e-credit – especially when they don’t stay in your wallet and you have to enter them again. I thought I was the only one with this snafu… guess it’s not a snafu!

  • I’ve had three e-credits issues in recent weeks and they are all in my wallet, I just verified. Sounds like a snafu. But appreciate the heads up to monitor

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