Delta Call Wait Times Are Awful: 6 Ways to Reach Delta Customer Service Faster
delta call wait times

Delta Call Wait Times Are Awful: 6 Ways to Reach Delta Customer Service Faster

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From the very start, Delta has shined throughout the COVID-19 pandemic. They’ve made customer-friendly move after move, from extending credits for canceled flights all the way through 2022, extending Medallion status, and blocking middle seats longer than any other airline. So far this summer, they’ve escaped the flight delays and cancellations plaguing other airlines.

But the Atlanta-based carrier has one major problem frustrating flyers: Delta call wait times are atrocious. Waiting three, six, or even 10 hours or more to reach an agent in Delta customer service by phone has become the norm, and a once-reliable call back option is spotty at best. As the airline gets hammered with an unprecedented wave of calls, even flyers with top Delta Medallion status are facing lengthy waits.

Last month, Delta CEO Ed Bastian acknowledged it’s a serious issue – and one they’re working on. The airline is beefing up its support center staff with thousands of new hires and bringing back old colleagues. But the problem still won’t be solved overnight.

“The challenge is the training, the time it takes to get people in position. It takes a few months,” Bastian said. “The service levels that customers expect and deserve, you’ll be getting that from Delta in the next couple months.”

Until then, what can you do to reach Delta customer service faster when you’ve got a problem or question about an upcoming flight? We’ve rounded up our best tips – including an alternate phone number that can get a response within just a few minutes.
 

 

Try to Do it Online

Are you sure you need to call Delta at all? Skip the phone altogether if you can.

While far from perfect, Delta has brought much of the functionality you may need to change, cancel, or book flights online at Delta.com and to the Fly Delta smartphone app. That’s one small silver lining of the pandemic: It’s forced airlines to streamline customer support and improve their digital offerings.

For instance, you can:

  • Change or cancel many reservations online by logging into your Delta account or entering your confirmation number

 

delta call wait times 

  • Got eCredits from a canceled trip in 2020? Join the club. No need to call to use them: You can easily pull up your Delta eCredits and use them to book new flights online. Read our guide to using Delta eCredits!
  • Delta has even recently brought the ability to make a same-day flight change online and into the Delta smartphone app

If you can avoid picking up the phone in the first place, it’s worth it. But that doesn’t always work.

Changing a flight online can result in errors – if Delta lets you do it with your reservation at all. And sometimes, your issues are simply too complicated to handle without some assistance.

 

Message Delta Instead

Waiting for a text message beats sitting on hold for hours every time.

Yes, you can text Delta. Last year, Delta introduced a new “Message Us” function through its smartphone app. This routes directly through your text messages on your smartphone, which means you’ll simply get a text whenever Delta is ready to help you out.
 

delta app 

Want to skip the automated prompts? Simply respond with “Representative” or “agent” after your initial request.
 

delta message app call wait times 

Unfortunately, as Delta call wait times have grown longer, so has its response time to these messages – at least in our experience. It can take hours (or even a day) for Delta to get back to you. And if that happens overnight, you may miss it and be out of luck.

At the very least, shoot Delta a message before you hop on the phone to get another iron in the fire.

 

Tweet Delta & Slide into Their DMs

RIP to Delta’s Twitter DM service.

As requests for help stacked up at the start of the pandemic, Delta killed off its ultra-popular Twitter direct message support feature. And despite assurances that it would return, there’s no sign that it’s coming back anytime soon.

But there’s still a way to slide into Delta’s DMs: Mention them in a tweet first about your issue. By mentioning @Delta on Twitter, Delta will often open up their direct messages and respond privately. In our experience, this is a much faster method of getting in touch with Delta – especially if your issue is particularly urgent.
 

delta call wait times twitter 

Messaging with Delta via Twitter is a great way to quickly exchange private information about your travels and get help. And in our experience, the support staff handling these requests is second to none.

 

Try Another Delta Customer Service Number

Officially, Delta’s customer support line can be reached at 1 (800) 221-1212. Or 1 (800) 323-2323.

Unofficially, there’s another number that’s worth dialing: 1 (800) 835-9154.

We’re not even quite sure what this number is or how it’s different, but one thing is for sure: The Delta call wait times are much lower on this line, at least for now. Dozens of Thrifty Traveler readers who have recently tried this alternate Delta customer service number have gotten through to Delta in 15 minutes – or less.

That beats sitting on hold for hours on end.

 

Or Call the Singapore Support Center

Yes, Singapore.

Delta has a dedicated support call center in Singapore. There can be a tiny language barrier, but the agents at this call center are extremely well-trained and extremely professional. Most importantly, the call wait times are much shorter. Even in the thick of the pandemic, I’ve always gotten through to an agent within a few minutes.

To avoid exorbitant international rates, you’ll want to call them through a service like Google Voice or Skype. You can reach the Delta Singapore call center at +65 6336 3371. 

 

Try an Agent in the Sky Club

Alright, so this one isn’t the most practical. But it could be the fastest if it works for you.

If you’re already traveling and have an issue with a future flight, head into the Delta Sky Club at your airport and ask a check-in agent for help. Some larger Sky Clubs even have dedicated help desks.
 

delta sky club 

Some agents will be better than others, but all Sky Club staff are eager to help however they can. It’s worth a shot to ask for an assist with a future flight if you’re already traveling.

You can get into Delta Sky Clubs free with some credit cards like the Platinum Card® from American Express or the Delta SkyMiles® Reserve American Express Card. If you’ve got the Delta SkyMiles Platinum American Express Card, you can pay $39 to get into the Sky Club, then grab a meal and a glass of champagne and ask for some help with your upcoming flight.

 

Bottom Line

Delta call wait times have never been worse, and it’s inexcusable. But this, too, shall pass. As the airline staffs up at its call centers over the summer to cope with a growing travel surge, the hours-long waits to connect with a Delta agent should steadily shrink.

But for now, you may have to get creative to reach a Delta agent. Try some new way to get in touch.

Or … just prepare to be patient and watch the grass grow while you sit on hold. The choice is yours.
 

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

68 Responses

  • The 800-835-9514 number you mention in your post is a joke? I’m confused.!

    It’s telemarketing scams.

    You’re better than this TT. Remove it.

    • Sorry about that, Abe — I transposed the number wrong. The correct Delta line is 800-835-9154. We’ve updated it in the post.

  • Great article/information, Kyle!! I’ve experienced this frustration and I just have a simple question to ask. Do you happen to know if I can use a companion ticket to have someone fly to visit me? Or, do I need to fly as well…hence a “companion ticket”? Thank you!!

  • I’m a senior citizen.Gave up doing on line reservations because of mistakes I made. Could not get contact by phone. Made reservation on line. Mistake! Called all day one day. Next day received call back option. 4 hours. Problem fixed. I cried because I didn’t think I was going to reach an agent in time. Prayer works.

  • Thank you so much. While still waiting and on hold for over 2.5 hours, when the initial message said that the hold time was going to be less then 2 hours, out of desperation and frustration I did a search and found this article and was able to call the special number without any wait time. I was already upset that Delta changed my reservation for party of 5 from a direct to a flight to another flight with a stop over for some unknown reason when my original flight was not canceled and available for new booking. I was able to change back to my original flight but wasted so much time. This special number at least helped me not waste any more time.

  • WOW!!IT WORKED!! i got an agent within a minute! I was not even prepared , expecting a long hold time. BUT I got thru using this new number! Have had to call Delta several times prior w/ wait times of 2/ 2.5 hrs/ 7 and even a whopping 9 hours! Nuts!!
    THANKS SO MUCH for this!

    • Same here! Couldn’t believe it! Original number had a wait time if 4 hours and we got through in a minute…. You’re awesome!!!

    • Alternate number worked great for me also. Had my wife call it while I had been on hold for an hour. Had a very nice agent within 5 minutes. She took care of everything we needed.

  • My wife called the Singapore number from her cell phone yesterday. The 65 minute wait time resulted in a $260.00 international calling charge on our ATT bill.

    • Yikes, sorry to hear that Keith. That’s why we recommend using a service like Whatsapp or Skype to call and avoid those huge international charges.

  • This was SO helpful! Currently been on hold 6 hours via phone and text, and sent a tweet, but I had my husband try the other phone number and he got a friendly Asian man on the phone within 1 minute. Amazing! I know delta is doing their best and so I don’t blame them too much, but sometimes you just need to know. Thank you again!

  • The additional number given works like a charm. I am platinum medallion and so the representative who answered had to transfer me to that desk, but the wait was minimal. I was able to change our flights in no time. By the way, there seems to be a system change online, where before i used to be able to change flights online, selecting a new fly without cancelling the current one and then approving at the end, when everything seemed correct. You cannot longer do this and you are instructed to cancel your flight period or to call.

  • Hello Kyle-
    I came across your blog / page while on hold with Delta for an hour- and simultaneously waiting for a message reply- I had to change a flight date within 24 hours of original departure so could not do it on line under Delta My Trips etc- message came up that said I had to speak with a Rep and to call the publicized number- Ugh.
    I tried the other number you suggested- 1 (800) 835-9154 and amazingly a Rep came on within JUST A FEW MINUTES!
    She took care of me very quickly, efficiently and friendly. When we were done I mentioned to her about the other number and the long wait- for which she had no reply! Anyway I’m glad I found you!
    Thank you! John G, Rochester, NY

  • Unbelievable! THANK YOU SO MUCH! Calling forever to get my middle name changed on the ticket for an upcoming flight and my SkyMiles account – was about to drive to the airport for help there. They answered within a minute! Of course, it took 40 minutes because they had to contact the service desk, but YAY it’s done – THANKS TO YOU!

  • Bruh, this article and info saved my wife and I so much time. She was like on the phone for like two hours. I found your article in frustration, called the Singapore number by chance and got a real live person within minutes. We were able to get our flight issues resolved quickly. Thanks a bunch!

  • WOW! This was amazing. I don’t usually leave comments, but I was so impressed! I called that number & got through in not even a full minute. Thank you so much!!

  • After two days of 2+ hour hold times, DMing and chatting, the (800) 835-9154‬ number answered w/in 30 seconds. Amazing!! Thank you so much for this tip!

  • Kyle Potter

    The number 1800 835 9154, worked like magic. I could not believe it when somebody answered.
    I was waiting for more than 2 hours from 12:30 AM to 2:45 AM. Out of frustration I started to search while I was waiting for somebody to reply. Then after finishing reading your article I called that number. I got a reply immediately. I could not believe it but I got disconnected and to my surprise the representative called me back.
    I asked her from where she was calling me and she said from Utah. She was extremely professional and very kind and resolved my problem immediately. Thanks again for that amazing article. I am very grateful.

  • WOW!!!!! Answered in 1-2 minutes THANK YOU! THANK YOU! I feel I have found a treasure. My last 3 hold times were 4.5 hrs, 5.5 hrs and 3 hrs respectively. I was dreading having to call them to add a lap child and an in cabin pet ! What a blessing.

  • Wow, can’t believe I spent the morning trying to cancel a flight and be sure to get a refund vs. e-credit after an airline flight change. Like so many others, I found this link while waiting in 3 airline queues…and got through in 3 minutes! Great tip, thank you so much!!!!

  • THANK YOU SO MUCH. The alternative number worked for me in 2 minutes after I spent over 8 hours on HOLD over the past 3 days. Bless you!!!

  • Incredibly helpful!! Thank you! After waiting for more than an hour on the regular customer support line, my husband tried the 1 (800) 835-9154 number and got through immediately. As in no wait time!

  • No love on August 25, 2021. Been waiting more than 1/2 hour already on the ‘secret’ number, looks like the secret isn’t secret anymore.

  • I also never comment on these things but want to say your secret # worked. I was on hold for 1 hour and 23 minutes (from 12-2am pst, then googled Delta holds, found this, decided to cut my losses and call a new number, and 17 minutes later I got through at 2am.

    Just a note that a month ago, I was on hold with Delta from 11:30pm-3:30 am pst. I fell asleep and thankfully woke up when someone finally picked up. Thank goodness I can go to bed at a more reasonable time thanks to you!!

  • Waited over 6 hours on hold and on the texting feature, then found this article, thought I’d give it a try. Still holding on text just in case, but now at 1am not very likely to have many working . . . I take that back, it worked. Got an answer in less than 10 minutes. I told the agent what happened, and she was shocked too. All her calls tonight were long waits like my initial attempt. I told her the number I called. It’s my magic number. Unfortunately, she couldn’t help me. So there’s that. But the number worked. Go figure.

  • Dude, you are a lifesaver. I tried for hours trying to get through and I just did the Singapore number and got through in less than 5 minutes. What’s your cashapp or paypal, I’d like to send you some money for my gratitude

  • Like everyone else… the secret number worked like a charm! I was near tears by the time I found this article. You’re doing the Lord’s work

  • OMG! Holy Friendly Skies Batman. I called the Alt # and I was chattin with my Wifey about everything under the sun here in our office as we tried to figure out what to do about contacting Delta and Whaaaaaaaammy, the line dialed and we had a Rep on the line with an 11:14 wait. Everything was taken care of in about three mins. I was highly impressed, a bit rushed by the agent but I can understand why but would of been nice if she had of been less pushy. Would of made me feel more warm n fuzzy inside not just warm. But, our reservation was changed from a one stop to a multi-stop first class from Las Vegas to Boston. Uuuuuum NO, no courtesy call or nothin! Especially, with a connecting flt from JFK to Boston, as you know that’s just a puddle jumper, basically a CRJ 900, not worth first class n I can barely stand up in one of those bad boys. I’m like linebacker size for the Patriots, not the Bears but Patriots! But, all fixed and THANK YOU for this article, you ruuuuuuuuule! Stay safe!

  • After spending over 3 hours on hold with Delta today, I was able to connect with a Delta agent within 10 minutes using your “secret number” who quickly processed the necessary changes. Amazing, thank you. Any chance you have a number to reach Air France where they don’t automatically disconnect the calls if they have a wait of over 30 minutes?

  • You’re a lifesaver!! Was waiting close to 4 hours, called Singapore and fixed all my problems in 5 minutes, no wait! Thank you so much!

  • Secret is out with the alternative number. Sigh. It was good while it lasted. Sadly I won’t be flying Delta anymore until they work this issue out.

  • I have been a Delta Skymiles member for over 25 years. After spending 4+ hours on hold (after it told me it would be less that 2 hours) in the middle of the night at (800) 323-2323, out of desperation if not outright despair, I started googling and came upon this site. I don’t know who you bribed at Delta to get that number, but (800) 835-9154‬ is absolutely the best thing ever… I got through in 2 minutes directly to the most helpful human! She was friendly and resolved my problem in under 10 minutes! (small spelling error in online profile’s last name, needed my boarding docs to match my passport for imminent international travel). I literally cannot thank you enough! Mille grazie!!!

  • I called the main customer service line and waited 2.5 hours. Called the unofficial number and got through in 20 min to a lovely lady who helped me! thank you for this article!

  • Your alternative number worked great!! Within 10 minutes I was connected with an agent and she spoke English and was awesome. I waited on hold a few months ago for over 4 hours and then was on hold for over an hour and half until I read your article. Called the new number on my husband’s phone while still on hold with the main number and was shocked when I got through.

  • What dark magic is that secret Delta number? I initially had a 2 hour wait time. Googled, found this page, hung up, called the secret number, someone answered immediately. Amazing.

  • Thank you SO MUCH for this number. Spent 4 hours on hold several days in a row to try and get to the bottom of our issue, turns out the credit card information didn’t register and we almost missed my cousin’s wedding. Using your secret Delta number I was able to get through in 25 minutes, to a lovely rep named Krishna. She re-ticketed our flights and everything is fine! Idk where you got that magic number but it sure works!

  • I had to change a flight again and after waiting for the chat feature for over 2 hours with a guy that seriously had no idea what he was doing, I dialed the ‘secret’ number and the agent there picked up in less than 5 minutes and helped me in under a minute. So much appreciation for this site!

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