Cancel a flight during the pandemic? Sitting on an airline credit or voucher, not sure how to put it to use? Trust us: You’re not alone. Hundreds of thousands of travelers are sitting on Delta eCredits.
Travelers across the country canceled hundreds of thousands of flights in 2020 as the coronavirus upended travel plans. And thanks to the unprecedented flexibility airlines have offered with free change or cancellation on many flights, travelers aren’t simply losing their money when scrapping travel. Instead, they’ve gotten vouchers to use towards future travel that are good for a year – or even up to two years.
But when it comes time to book a new trip using those vouchers or eCredits, it’s not always so straightforward. Here’s a look at how to use Delta eCredits or vouchers.
How Delta’s Change & Cancellation Policy Works
Delta has led the way throughout the COVID-19 pandemic with flexible ticket change and cancellation policies. Whether you canceled a flight over the spring or summer or are struggling to plan a future trip amid all this uncertainty, you’ve got options.
For starters, any ticket booked by March 30, 2021 (even for travel in the far future) can be changed or canceled for free, getting a voucher for future travel. Those vouchers last a year from the date of your original purchase. And yes, even basic economy fares qualify for free change or cancellation.
But if you booked a flight earlier in the pandemic, it’s even more generous. Any flight booked before April 17, 2020 for travel through March 31, 2021, can be changed or canceled for free, too. If you cancel one of these flights for an eCredit or voucher, it will last all the way through December 2022!
Read more on Delta’s change and cancellation policies during COVID-19
Changing flights means you won’t pay the usual $200-plus change fee. If you change to a more expensive flight, you’ll have to pay the difference.
Cancel the flight altogether? You’ll get an eCredit or voucher. And Delta is even still automatically issuing eCredits to flyers who miss or intentionally skip a flight during the pandemic
But how do you find those credits, anyway? And how do you put them to use?
How to Find your Delta eCredits and Vouchers
Luckily, finding your Delta eCredits should be a cinch.
These eCredits typically show up in your account within 24 hours of canceling a flight – but often much sooner. But keep in mind that Delta will typically issue eCredits separately to each passenger booked on the reservation, rather than issuing one large eCredit to the person who initially booked the flights. So tracking down all the eCredits from a trip may require some legwork.
If you booked your canceled flight using your Delta SkyMiles account, you’re in luck. Any vouchers and eCredits will show up in your Delta profile, under “Certificates, Vouchers & eCredits.”
Log in to your Delta account, navigate to your profile, and select that field – or just follow this link to your certificates page. It’s easiest to do this on a desktop or laptop, not the mobile app.
There, you should see any active Delta eCredits or vouchers in your account. They clearly display the amount of the credit, as well as the expiration date.
Didn’t book with your SkyMiles number? Don’t worry. Just grab your 13-digit e-Ticket number from your Delta confirmation (it begins with #006) and head to Delta.com/redeem. Plug that number into the “Certificate or eCredit #” field and it should automatically pull it up.
Got all your eCredits bundled together? Good. Now it’s time to put them to use.
How to Redeem Delta eCredits and Vouchers
Unfortunately, using a Delta eCredit on new flight isn’t as easy as simply paying with that eCredit at checkout.
While you’ll see an option to use eCredits as a payment method during the checkout process after finding a flight, it doesn’t work. Pull up that screen, and you’ll see Delta explicitly states they “must be applied prior to selecting flights.”
So it’s back to square one. Head back to your profile and navigate to your certificates and eCredits wallet, or just log into your account and go to Delta.com/redeem. There you’ll find that familiar list of your current eCredits. Select the eCredit(s) you want to redeem, scroll down, and click “Continue.”
You can only combine up to three Delta eCredits or vouchers at once – at least when booking online. That said, you may have some more luck using more eCredits simultaneously by calling Delta and booking a flight with an agent over the phone. And while you can’t combine eCredits with another traveler, you can use your own eCredit to book flights for two or more passengers at once.
Once you click continue, you’ll be brought to a familiar-looking spot: Delta’s flight search engine. Except this time, it shows you that you’re redeeming an eCredit – or eCredits. Just search for the flight(s) you plan to rebook as normal.
The search results will neatly display not just the cost of your flights, but the amount of your eCredit as well as how much you’ll owe after that credit is applied. Booking a cheaper flight? Unlike some other airlines, Delta will give you the balance back in another eCredit.
Proceed to checkout, and you’ll see your eCredit has applied automatically. From there, just checkout as normal.
Thrifty Tip: Have unspent Amex airline fee credits on cards like the Platinum Card from American Express? You can use them in conjunction with Delta eCredits to book flights – read our guide to see how!
It’s that simple.
Using up Delta eCredits and vouchers can take a bit of extra legwork, but the process is quite seamless once you get the hang of it. Check your Delta accounts and make sure you don’t let a pile of eCredits go to waste!