Hyatt's portfolio of Ziva and Zilara all-inclusive resorts located throughout Mexico and the Caribbean are some of the best you'll find – and some of the easiest to book using points for a free stay. But even among Hyatt's growing portfolio, some Ziva and Zilara locations are better than others.
That's the conclusion I came to after staying at the Hyatt Ziva Los Cabos last week. I've stayed at nearly every Ziva and Zilara property on the map, from the Hyatt Ziva Cancún, the relatively new Hyatt Ziva Riveria Cancún, and even the Ziva and Zilara Cap Cana in the Dominican Republic.
Don't get me wrong: The Ziva Los Cabos is still a solid all-inclusive property, and nothing beats staying on the beach for free with unlimited food and drinks. It's also among the cheapest Hyatt all-inclusive properties if you're looking to stretch your points even farther. But compared to other resorts, the Los Cabos location needs some updates and the food and drinks just weren't up to snuff.
Read on for a full review of the Hyatt Ziva Los Cabos and everything you need to know before your next visit.
- Booking the Hyatt Ziva Los Cabos
- Hyatt Ziva Los Cabos Location
- Hyatt Ziva Los Cabos Lobby & Check-In
- Hyatt Ziva Los Cabos Rooms
- Hyatt Ziva Los Cabos Facilities & Amenities
- Hyatt Ziva Los Cabos Restaurants
- Hyatt Ziva Los Cabos Bars
- Hyatt Ziva Los Cabos Beach
- Hyatt Ziva Los Cabos Service
- COVID Testing to Return to the U.S.
- How to Earn World of Hyatt Points
- Hyatt Ziva Los Cabos Final Thoughts
Booking the Hyatt Ziva Los Cabos
One of the best things about Hyatt Ziva (all ages) and Zilara (adults only) all-inclusive resorts is that you can book them with World of Hyatt points. Better yet, the rates are very reasonable. And this is one of the cheapest ones you'll find.
It will generally cost just 20,000 to 25,000 World of Hyatt points each night. Now that Hyatt has implemented peak and off-peak award pricing, it could cost more (or fewer) points. Expect to pay as much as 29,000 points a night during peak times – or as few as 17,000 points per night during off-peak times.
With the acquisition of a chain of all-inclusive resorts throughout Latin America and even Europe, Hyatt is adding more of these properties to its portfolio – and also mixing things up when it comes to booking them. Here's the new award chart for booking standard rooms at all-inclusive properties. Keep in mind suites will cost more.
The Hyatt Ziva Los Cabos is considered a category B all-inclusive resort, so the base rate when using World of Hyatt points will be 20,000 points. Along with the the Ziva property in Puerto Vallarta, they're the only category B all-inclusive resorts in the Hyatt Ziva and Zilara portfolio currently. Others start at 25,000 points per night.
If you're booking with World of Hyatt points, those rates will cover up to two people per room, making it a phenomenal deal. Adding additional guests to the room (capped at 4) will increase the number of points needed to book.
Amazingly, that rate includes pretty much everything: Your lodging, all your food, drinks, and most of the amenities the resort has to offer. The one hitch is that when you are booking with World of Hyatt points, not all dates will be available – it hinges on award availability.
We booked a two-night stay which was considered to be a peak time over spring break, so the cost was 23,000 World of Hyatt points each night. But considering the cash price during our two-night stay was just under $500 a night, we felt that 23,000 points each night was a great value.
If you don’t have World of Hyatt points in your account already, Hyatt is one of the best Chase transfer partners. A stash of 50,000 Chase Ultimate Rewards points gets you 50,000 Hyatt points: Enough for at least two free nights at the Hyatt Ziva Los Cabos or any Ziva or Zilara property.
Click Here to learn more about the Chase Sapphire Preferred® Card.
If you don't have World of Hyatt points, cash rates are typically pretty reasonable as well. Depending on the time of your stay, you can expect to pay anywhere from $300 to $600 a night for a stay at the property. Again, this bill includes your room rate, all your food and drinks, and most of the amenities at the property.
As you add more people to the room, rates will scale up when you are paying with cash, starting with the second guest.
Hyatt Ziva Los Cabos Location
The Hyatt Ziva Los Cabos is located in San José del Cabo just south of Los Cabos International Airport (SJD). Expect about a 20 to 25-minute drive to the resort.
San José del Cabo is about a 30-minute drive northeast of the main tourist area in Cabo San Lucas.
Unlike many other all-inclusive resorts, one unique feature of the Ziva Los Cabos is that it's located right in the city of San José del Cabo. Directly across the street from the resort, you'll find a massive shopping center with a really nice grocery store (La Comer), restaurants, shops, and more.
If you forget sunscreen or anything else you might need, don't buy it at the resort. A short five-minute walk to the shopping center will save you money. We purchased a few cigars to enjoy at La Comer, which were about a third of the price of the cigars in the Ziva Los Cabos gift shop.
Hyatt Ziva Los Cabos Airport Transportation
The Hyatt Ziva Los Cabos is about 20 to 25 minutes straight south of the Cabo Airport (SJD).
You can arrange airport transportation directly through the Ziva Los Cabos by contacting the concierge desk before your stay.
However, do yourself a favor and skip this. The rates are about double what you can easily find elsewhere.
The cab situation at the Cabo airport is perfectly adequate and we didn't have to wait long to get one at all. There is a queue outside the airport to line up a taxi, we were quoted $50, and paid in Mexican Pesos which saved us $12. The process was quick and easy.
Even if you don't want to take a cab, you can likely arrange transportation from a third party and it will still be much cheaper than what is offered directly from the resort.
Hyatt Ziva Los Cabos Lobby & Check-In
As soon as we got out of the cab, we were greeted by the warm and welcoming staff who took our luggage while we proceeded with the check-in process.
Before we were ushered into the massive open-air lobby, we were offered a beverage to enjoy while we checked in from a staff member who was making drinks to order from a beverage cart. Twist my arm…
Since I hold Hyatt's top-tier Globalist status, we were invited into an exclusive check-in area for World of Hyatt status holders. But both desks were being occupied by other guests at the time, so we just opted for the normal check-in area as there was no wait.
During the check-in process, the agent recognized my Globalist status and offered us an upgrade to an ocean-view room – an option that was not available when we booked. We were also given gold wristbands to wear in recognition of our Globalist status, supposedly to get better service, upgraded drinks, and just generally a better experience.
This was the first time I had seen status recognition via wristbands at any of the Ziva and Zilara resorts. And outside of one interaction, I didn't notice really any difference in the experience from other resorts.
Hyatt Ziva Los Cabos Rooms
We were upgraded to a Master Double ocean view room. But even with the upgrade, the room left a lot to be desired compared to other Hyatt all-inclusive properties.
It was easily the smallest room I've ever stayed in at a Ziva resort. In general, it just felt a bit tired and in need of some updates.
While our room was considered an oceanview room, sadly we didn't have a balcony to enjoy the view. Instead, there was a small walkout terrace that was barely big enough for both of us to stand on at the same time. Many of the rooms do have full balconies with a table and chairs, but not all rooms do, and unfortunately, ours did not.
As part of my Globalist status, there was a welcome gift of fruit, nuts, and a bottle of Mexican sparkling wine waiting for us after check-in, which was a nice touch.
As is standard at all the Ziva and Zilara resorts, the minibar was stocked with drinks and snacks that are included. You'll find soft drinks, beer, wine, bottled water, and more.
All in all, the room was absolutely fine. But compared to rooms at many of the other Ziva and Zilara resorts scattered across Mexico and the Caribbean, they're clearly not quite as nice.
Hyatt Ziva Los Cabos Facilities & Amenities
The Hyatt Ziva Los Cabos is pretty massive. It took me about a day to get the lay of the land and fully understand where everything was.
The resort was pretty busy during our stay as it was right in the heart of spring break. That said, it wasn't a challenge to find spots at the pool, and we didn't need to make any restaurant dinner reservations.
The resort has three pools, a spa (one of the few amenities not included as a part of your all-inclusive rate), a great fitness center, a Kidz Club, bars & restaurants, and a massive beach with plenty of activities available.
Ziva Los Cabos Pools
There are three main pools at the Hyatt Ziva Los Cabos, each offering something a little different.
The first pool you'll encounter as you walk into the resort from the main lobby is the largest. It was also the least busy during our three days at the resort – likely due to the fact that there was no swim-up bar here.
But there were plenty of servers coming around and taking orders poolside. If having a swim-up bar isn't a huge deal, this pool seemed to be consistently less crowded.
Directly behind this pool and closer to the ocean, you'll find the main pool which also has great ocean views, two nearby hot tubs, and the Bar Azul swim-up bar.
This is also the pool where the Ziva entertainment staff spent their time. In general, there's just much more going on here throughout the day. It's up to you whether that's a good or bad thing.
While the Hyatt Ziva Los Cabos is a family-friendly resort, there is an adults-only area and its own pool. As you walk down the main staircase to the resort, just head to the right to find the adults-only area.
The adults-only pool had a much different vibe than any of the other pools: It was a great spot to relax. One thing to note is that there isn't a hot tub in the adults-only pool which seems like a bit of an oversight.
Ziva Los Cabos Fitness Center
While working out might not be at the top of your mind for a relaxing tropical vacation, the Hyatt Ziva Los Cabos does have the facility to make it happen.
The gym is nothing special, it is perfectly adequate. You'll find plenty of cardio machines, free weights, and cable machines. We visited the gym on both mornings of our stay, and both times it was fairly busy. And the ceilings in the gym were rather low, so some of the taller guests using the cardio machines were coming very close to hitting them.
Just outside the main entrance to the gym, you'll find a door that leads outside to a tennis court and a basketball court. The tennis court was being used both mornings of our stay, and I believe it needs to be reserved ahead of time if you plan on playing.
The Zen Spa
The Zen Spa is one of the few onsite amenities at the Ziva Los Cabos that isn't included in your all-inclusive rate.
While I didn't use the spa on this trip, I did use the spa on a previous stay at the Hyatt Ziva Riviera Cancún. I booked an 80-minute massage for around $200 (plus tip). That's about what you can expect to pay for spa services at any resort in Mexico.
The Hyatt Ziva Los Cabos Zen Spa has 15 indoor treatment rooms, an outdoor palapa-style massage area, a Turkish bath, and a hydrotherapy room with a sauna, steam room, plunge pool, and a chromotherapy and hot tub.
But if you're looking for a massage and the full experience of the Zen Spa isn't important to you, you can head directly across the street from the resort to the Natura Spa. Google shows this as a two-minute walk from the Ziva front entrance.
We didn't visit the Natura Spa during our stay, but a quick look at prices on their website shows that you can get a 50-minute massage for about $50 to $75 – much cheaper than what you will find at the Ziva.
Hyatt Ziva Los Cabos Kidz Club
All of Hyatt's Ziva resorts are family-friendly, and that means you will find a Kidz Club at all the resorts. The Ziva Los Cabos is no exception.
The Kidz Club has a daily supervised activities schedule including face painting, arts and crafts making, and more and it is open to kids ages four up to age 12. We weren't traveling with kids, so we didn't visit the kids club.
But our room was situated close by, and every time we walked by, it looks like the kids were having a blast at the water park. There is plenty of great seating around the water park for parents as well.
There's also a full playground in the Kidz Club.
As well as a building for many of the supervised activities.
Hyatt Ziva Los Cabos Restaurants
There is all-inclusive food … and then there is Hyatt Ziva and Zilara's all-inclusive food. In my opinion, that’s what sets Hyatt’s all-inclusive resorts apart from the pack. I am continually impressed by the food. Consistently, it’s far above average – and much better than the food I have had at any other all-inclusive resort.
That said, the Ziva Los Cabos has far fewer restaurant options than what you'll find at some of the other locations. There are five restaurants, a full buffet, five bars, and a coffee shop on-site at the Hyatt Ziva Los Cabos.
While you can make reservations for dinner at all these restaurants, we didn't run into any issues without a reservation during our stay. You might want to consider reservations if you're in a larger group.
Coco Loco Snack Bar
Just off of the main pool area, you'll find Coco Loco Snack Bar which is open daily from 11 a.m. to 6 p.m. This is where we ate lunch both days of our trip, and it is also where the poolside food service comes from.
It kind of resembles a school cafeteria, but we found the food to be pretty solid.
On one side, you'll find a “cold” option where you can get fresh ceviche, shrimp aguachile, tuna tostadas, and more.
On the other side, you'll find the “hot” option where you can get tacos, burgers, burritos, hot dogs, and more.
On the first day, we tried the ceviche which was served with tortilla chips. It was really fresh and delicious.
We also tried the tuna tostada which was served with guacamole and some pico de gallo. I was also a big fan.
On the second day, we tried the tacos from the hot food option. We got two chicken tinga tacos, and two shrimp tacos. Both were served on corn tortillas. In this case, the tacos were just OK.
We also tried the shrimp aguachile from the cold side. This was the star of the show and my favorite thing we ate at Coco Loco. The presentation is similar to the ceviche but is served in a spicy tomatillo-based sauce. It was so good that I forgot to snap a picture.
Zaffiro is the main Italian restaurant at the Ziva Los Cabos and is open daily from noon to 4 p.m. for lunch, and again for dinner from 6 p.m. to 10 p.m.
The restaurant itself is situated at the very end of the resort with great views of the beach and the Pacific Ocean. We ate here for dinner our first night: You can view the restaurant's menu here.
We both started with the Caprese salad served with fresh mozzarella cheese, tomato mix, basil pesto, and olive oil. Overall it was very good.
For our main courses, we went with the spaghetti carbonara and the fettuccine ai frutti di mare.
The carbonara was good but nothing to write home about.
The Fettuccine ai frutti di mare was a different story, however … and not in a good way. The pasta dish contained mussels, clams, calamari, and shrimp in a dry white wine sauce. The noodles were a bit undercooked and overall the dish just kind of lacked flavor.
Overall, it wasn't our favorite meal at the property, but the outdoor seating and views of the ocean helped make up for it.
Bon Vivant is the main French restaurant at the Ziva Los Cabos and is open daily for dinner from 6 p.m. to 10 p.m. It's the only adults-only restaurant on the property.
We ate here for dinner on our second night, and it was easily our favorite meal we had during our stay.
Bon Vivant has a dress code: “evening casual with closed shoes or sandals for gentlemen. No beach attire, tank tops, baseball caps, or flip-flops are permitted.” However, they weren't strictly enforcing this as both of us were wearing flip-flop sandals and it wasn't an issue. The restaurant itself is situated just off of the lobby on the main level of the resort. Unfortunately, there is no outdoor seating options.
You can view the restaurant's menu here.
We started with an order of the portobello confit carpaccio which was delicious.
For our main courses, we went with the beef filet with pepper, served with au gratin potatoes, and the baked shrimp with olives, tomato, and basil served with a saffron potato.
The beef filet was very tasty and cooked perfectly medium-rare – absolutely no complaints here!
The shrimp were also very tasty and cooked perfectly.
Dozo is the Asian food restaurant at the Hyatt Ziva Los Cabos which is open daily for dinner from 6 p.m. to 10 p.m. You'll find teppanyaki grills and a full sushi bar.
You can view the restaurant's menu here.
Due to the short nature of our stay, we didn't have a chance to eat here, but if you are interested, I would suggest making a reservation for one of the teppanyaki grills or the sushi bar. Both seemed to fill up fast.
El Cortijo is the restaurant serving up classic Spanish cuisine and is listed as being open daily for dinner from 6 p.m. to 10 p.m.
The night we ate at Bon Vivant (the French restaurant), we had originally planned to eat at El Cortijo. When we got to the restaurant, there were no employees working and when we walked inside, it looked like it hadn't been in operation for a while.
About half of the tables were missing and it looked pretty abandoned. I am not sure if this was just a temporary closure, but it wasn't a dining option during our stay.
La Hacienda Beach Grill
La Hacienda Beach grill serves as the steakhouse at the resort and is open for dinner each night from 6 p.m. to 10 p.m.
Like Zaffiro, it is situated right on the beach and has beautiful views of the Pacific ocean. Unfortunately, we didn't have a chance to eat here.
La Plaza is the main buffet at the Hyatt Ziva Los Cabos which is open daily for breakfast from 7 a.m. to 11 a.m., and again for lunch from noon to 4 p.m. At dinner time, the buffet turns into El Molino which is the Mexican restaurant at the resort.
We ate here for breakfast both mornings and found pretty much any option you can think of available: Fruit, baked goods, eggs, you name it.
Both of us opted for the build your own omelet bar both mornings, which were great.
The coffee house is located just off of the main lobby and is open 24 hours daily.
You’ll find all your favorite hot and iced coffee shop classics as well as croissants, cookies, muffins, and a handful of other pastries. It was a great way to start our mornings during our stay.
Hyatt Ziva Los Cabos Bars
There's no shortage of bars at Hyatt Ziva Los Cabos.
Spirit of 1968
Spirit of 1968 is the main sports bar at the Hyatt Ziva Los Cabos and it is open daily from 11 a.m. to 11 p.m. The name is inspired by the year that Mexico hosted the summer Olympic games.
You'll find pool tables, dart boards, and massive TVs to watch sporting events. The last night of our stay was during the NCAA men's national championship basketball game between Kanas and North Carolina. There were a ton of guests in there watching the game, which made for a fun atmosphere.
Baja Bar is the main bar area just off of the adults-only pool open daily from 10 a.m. to 6 p.m.
When we first arrived at the resort, our room wasn't quite ready. After a bit of exploring, we found Baja bar and ordered a few drinks and some fresh made tacos that were quite tasty as we waited for our room.
El Piano Lobby Bar
El Piano Lobby Bar is located off of, you guessed it, the main lobby. It's open daily from 6 p.m. to 1 a.m.
We didn't spend any time here during our stay as it mostly appeared to be empty and there wasn't any entertainment happening.
El Agave is a tequila and mezcal bar that hosts tastings for guests to enjoy. However, during our stay, we didn't see any activity happening at the bar, and it didn't appear to be an option outside of scheduled tastings.
Hyatt Ziva Los Cabos Beach
If having a great beach is a must for your beach vacation, it’s hard to beat the setup at the Hyatt Ziva Los Cabos.
But be warned: If swimming in the ocean is important to you, that likely won't be an option as is common in Cabo – more on this shortly.
The beach is massive and loaded with beach chairs with umbrellas, a volleyball court and lots of great options for spreading out or even going for a long walk.
During our stay, black flags were flying up and down the beach which indicated fatal conditions for swimming in the ocean. That meant hotel guests weren't allowed to swim, period. And it was no joke: the waves were pretty massive.
I'm not sure if swimming in the ocean at the Ziva Los Cabos is ever a realistic option, but it certainly wasn't during our stay.
Hyatt Ziva Los Cabos Service
While the rooms and the dining options felt a bit lackluster, the service at Hyatt Ziva Los Cabos met the mark.
I cannot say enough good things about the service at the Hyatt Ziva Los Cabos, as has been my experience at all of the Hyatt all-inclusive resorts I have visited. Each and every employee I interacted with was genuine and warm, and appreciative of their (very well deserved) tips. They truly seemed to care and were invested in guests having a wonderful trip and experience.
Here's a quick story: One afternoon, we wanted to have a cigar on the beach so we visited the swim-up bar to see if they had any dark rum to enjoy with it. The bartender saw our gold wristbands indicating our Globalist status and was excited to go get something for us.
Shortly after, he appeared with a bottle of 23-year aged rum that was certainly not part of the standard all-inclusive option. That's a step above what you can expect from almost any all-inclusive resort whether you've got status or not.
In my opinion, the service is certainly a big part of why the Ziva and Zilara resorts always get great reviews. From check-in to check-out and everything in between, I had absolutely no complaints.
The staff is made up of some of the hardest working people you will ever see.
COVID Testing to Return to the U.S.
The U.S. threw a major wrench in international travel last year by requiring all passengers flying to the U.S. to present a negative COVID-19 test no more than one day before departure. And yes, that includes fully vaccinated Americans heading home from abroad. For now, that requirement still stands.
But the Ziva Los Cabos made this pretty easy and painless. Guests staying three or more nights will receive this test at no additional cost, while guests staying one or two nights will have to pay $600 pesos to test (about $29 to $30 USD). However, because of our Globalist status, we were not charged even though we only stayed two nights.
The day before my return flight home I headed to the testing room, went over some quick paperwork, and got a test right onsite. Our negative test results were emailed to us within about six hours of testing.
How to Earn World of Hyatt Points
Don’t worry about earning Hyatt points to cover your all-inclusive stay. You don’t need to be a road warrior to rack up enough points for the Ziva and Zilara properties.
There are a few different credit cards that make earning Hyatt points relatively simple and straightforward.
First, you can earn World of Hyatt points by transferring Chase Ultimate Rewards points to your Hyatt account. Because Hyatt is one of the airline and hotel transfer partners of Chase’s Ultimate Rewards program, you can transfer Ultimate Rewards points into your World of Hyatt account at a 1:1 ratio – 1,000 Chase points gets you 1,000 Hyatt points.
And if you don’t have Chase Ultimate Rewards points, they can be earned from a number of personal and business credit cards. Our favorite option: The Chase Sapphire Preferred® Card, which is currently offering a welcome offer bonus of 60,000 points after spending $4,000 in the first three months of card membership. That’s enough for up to two free nights at the Hyatt Ziva Los Cabos resort with some points left over.
This card also has an annual fee of $95 which is not waived in the first year of card membership. However, the welcome offer bonus alone is worth at least $750, and oftentimes much more. If you book two nights at one of these Hyatt all-inclusive properties, you could easily get more than $750 out of these points.
Click Here to learn more about the Chase Sapphire Preferred Card.
Then there is the World of Hyatt Credit Card. Just for opening the card and spending $3,000 in the first three months of card membership, you will receive 30,000 World of Hyatt points. You’ll also earn 2x points per dollar spent on up to $15,000 of spending in the first 6 months of card membership. That’s 60,000 points total – enough for two free nights at any of the Zilara and Ziva properties, including the Hyatt Ziva Los Cabos.
The card has a $95 annual fee which is not waived for the first year of card membership. But starting in year two, it offers an annual free night certificate to be used at any Hyatt category 1-4 property. Unfortunately, none of the Ziva and Zilara hotels are eligible for the free night certificate. Still, it’s reason enough to justify the annual fee.
Click Here to learn more about the World of Hyatt Credit Card.
There is even a World of Hyatt Business Credit Card that offers 60,000 points after spending $5,000 in the first three months of card membership.
Click Here to learn more about the World of Hyatt Business Credit Card.
Hyatt Ziva Los Cabos Final Thoughts
Is the Hyatt Ziva Los Cabos nice? Absolutely. And for a base rate of 20,000 World of Hyatt points each night, it's a pretty incredible value.
But this resort is definitely showing its age and the rooms are in pretty dire need of an update. Plus, I thought the food and drink quality was below what I have experienced at other Ziva and Zilara resorts.
So unless if you're set on staying in Los Cabos, you can get a much better experience for another 5,000 points per night at Ziva locations in Cancún or even in the Dominican Republic. I'd even consider the Hyatt Ziva Puerto Vallarta a slightly better (and more intimate) resort at the same price point.
If any Ziva or Zilara resort is fine by you, you might want to look elsewhere.