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Norse Atlantic

Review: What’s it Like to Fly Norse Atlantic Airways?

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What do you really get when paying as little as $110 for a one-way flight across the pond – and is it worth the savings?

That's the question I set out to answer on a recent Norse Atlantic Airways flight from Europe back to the states. Norse Atlantic is one of the newest airlines flying across the Atlantic to destinations like Norway and England, offering dirt-cheap fares in exchange for few (if any) bells and whistles.

While the Norse Atlantic flying experience might feel bare bones compared to flying full-service carriers like American, Delta, or United, there's an upside. The airline has a fleet of new Boeing 787-9 Dreamliners with seats just as comfortable and spacious as you'll find on most other airlines. Plus, those insanely low fares are impossible to beat.

Here's a look at what it's like flying Norse Atlantic economy from my flight earlier this month on one of its newest routes from London-Gatwick (LGW) back to New York City (JFK). What I found was a cheap fare, some logistical struggles at the airport, and a comfortable (though lean on amenities) transatlantic experience.

Related Reading: A Full Review of Norse Premium Economy on the Boeing 787-9, JFK to London

 

 

Introducing Norse Atlantic Airways

Goodbye, Norwegian Air. Hello, Norse Atlantic.

That's essentially what's happened here. Before the pandemic, Norwegian Air had become one of the best-known ultra-low-cost carriers connecting the U.S. and Europe. But much as other budget carriers like WOW Air and Primera Air faltered and closed up shop, Norwegian eventually decided to scrap all its long-haul flights.

Some of the executives behind that airline quickly launched Norse Atlantic to swoop in and take its place, launching cheap transatlantic service to Oslo (OSL) from several U.S. cities like New York, Fort Lauderdale (FLL), Orlando (MCO), and Los Angeles (LAX) this summer. More European destinations like Berlin (BER) and London-Gatwick (LGW) quickly followed.

 

Norse Atlantic boarding pass

 

On each of its routes, Norse Atlantic operates a fleet of relatively new Boeing 787 Dreamliners that it calls its “Longships.” My Longship on the way to Gatwick was just three years old, while the return flight was on a four-year-old aircraft.

Everything inside the plane reflects that. The planes are clean, bright, spacious, and sparkling new.

 

Norse Atlantic economy

 

Norse is just the latest nordic-inspired low-cost carrier to join the transatlantic fray. PLAY Airlines was the latest budget option for U.S. flyers to get to Europe. PLAY's inaugural transatlantic flight was in April, starting service from Baltimore (BWI) to Reykjavik (KEF). PLAY will also offer flights from New York (Stewart-SWF), Boston (BOS), and, in 2023, Washington, D.C. (IAD).

 

Onboard Norse Atlantic

The 787s are simple but lovely inside, even way in the back of the plane.

On my Thursday afternoon flight from Gatwick to New York, the back of the plane was relatively full. But as you moved toward the front of the plane, the cabin got more and more sparse thanks to heftier seat selection fees.

 

Norse Atlantic economy cabin

 

The economy cabin, despite being a drab gray color, was pretty much identical to any economy cabin on a mainline carrier. Norse Atlantic's economy cabin is configured in a 3-3-3 fashion.

Each seat is about 17 inches wide, on par with other airlines big and small that fly the 787 Dreamliner.

 

Norse Atlantic economy

 

Almost every economy seat has 32 inches of legroom – though you can secure a special, extra legroom seat (with some special, extra legroom seat selection prices).

I thought the legroom was wholly adequate. Not good, not bad, but nothing special – a very typical economy seat.

 

Norse Atlantic legroom

 

One of the nice features of the 787s are the enormous windows with a dimming button instead of the traditional shade. The extra natural light was very welcome during the seven-hour afternoon flight.

 

Norse Atlantic 787

 

Fortunately, every single seat in Norse's fleet has an individual seatback screen. There's no moving map or navigation system that you'll find on other airlines – the flight information screen is the best you'll get here.

 

Norse Atlantic screen

 

But the entertainment system itself is stocked with hundreds of movies and TV show titles, including many U.S. favorites to keep you entertained. There didn't seem to be much rhyme or reason to their selection, but I watched films like Let Them All Talk and King Richard. I also tacked on a few episodes of The Office.

Below each screen, there was a headphone jack as well as a USB port to help keep your devices charged.

 

Norse Atlantic screen

 

In addition to the USB port in front of you, there are two universal plug-ins in each three-seat section for passengers to share. The power itself seemed to vary throughout the journey: It worked most of the time, but there were a few hours with reduced or no power during the seven-hour flight. I had a similar experience in Norse Atlantic's Premium seats on the way to London.

 

Norse Atlantic Economy

 

The tray table is small but standard. No fluff here: Just a simple, folding table with a small cupholder.

 

Norse Atlantic tray table

 

Above each seat there is another standard light and air vents, which are (puzzlingly) often missing from other widebody jets on long-haul flights.

 

Norse Atlantic cabin

 

Each seat features an adjustable headrest that can be raised or lowered, along with two small wings that can be flipped in or out.

 

Norse Atlantic headrests

 

Norse Atlantic Premium seats at the very front of the plane are a significant upgrade from the economy cabin. It's far from a full-blown business class seat but akin to Premium Economy offerings on other airlines – at least for the seat itself.

Thanks to the more generous 2-3-2 arrangement, each seat is wider, more plush, and sports as much legroom as my 6-foot frame would ever need. It had larger tray tables and entertainment screens that came out of the other armrests.

 

Norse Atlantic premium econ

 

You'll pay quite a bit more to snag these seats over the typical Norse Atlantic economy seat, but it's still quite the bargain for a comfortable ride over to Europe or back.

 

All the Extras (Or Lack Thereof)

Norse Atlantic lures travelers with a cheap fare that gets you a seat with room for a backpack … and that's it. From additional bags to meals and drinks, there are plenty of extras available – you'll just have to pay for them.

When booking on the Norse Atlantic website, the airline lays out exactly what you get with your ticket and gives you an easy-to-read breakdown of what each fare includes – or doesn't. You can also forego these fare bundles and simply add what you need individually, from seat assignments to bags and meals.

For example, here's an upcoming flight from New York to London-Gatwick with several different packages available.

 

Norse Atlantic economy fares

 

On my journey home in economy, I booked the Economy Classic fare (another $90 over the cheapest, Economy Light fare) so I could store my carry-on bag. I could have also brought a checked bag, but had no need.

The Economy Classic fare also included one meal service at the beginning of the flight. Looking around my section of the plane, about a third of us were on these Classic fares. Whether intentional or not, it seemed many travelers opted for the cheaper Economy Light option.

 

Economy meal

 

The meal was uninspiring, but plenty substantive to tide me over on the long ride. The chicken curry dish tasted better than it looked, though that's a low bar. It was, frankly, not a good meal … but you get what you pay for.

 

Chicken

 

If I were to do it again, I'd just purchase the Economy Light fare, add a carry-on bag for $35, and purchase one of the light meals onboard or bring my own food.

Norse Atlantic is, at its core, an ultra-low-cost carrier – think a bigger version of Spirit or Frontier. And that means nothing comes free onboard. In the onboard menu are a comfort kit, earbuds, or a blanket – all available at a cost.

 

Norse Atlantic extras

 

Beyond the warm meal included in my fare, additional food and drinks were available onboard. Again, they'll all cost you – unless you're flying in the Premium cabin, which comes with two complimentary drinks.

There's a modest selection of spirits, mixers, wine and beer on board.

 

Norse Atlantic bar benu

 

Norse Atlantic bar menu

 

There are also light meals and snacks available for purchase at fairly cheap rates. Many people seated around me on Economy Light fares purchased some of the vegetable noodles or pasta fusilli from the light meals section.

 

Norse Atlantic menu

 

There are also soft drink options and extra coffee and tea for purchase onboard.

 

Norse Atlantic menu

 

The food and drink offerings aren't what make Norse a good option for your travels, but there are adequate options for the budget-conscious traveler who gets hungry or thirsty.

The onboard purchasing process was very smooth. A simple tap transaction with a credit card and a printed receipt took all of 10 seconds for me to get a sparkling wine during my ride.

 

Seats and Baggage

Here's where you really need to pay attention if you're booking Norse Atlantic flights this year or next. Depending on the fare you purchase, everything costs a little bit. Make sure you know exactly what you're getting when you book.

The bare bones fares are insanely low. A $144 transatlantic flight is incredible – and we've seen even cheaper. Paying just $249 to fly premium economy is even better. It's a crazy value, but what are you getting with that price?

 

Norse Atlantic economy fares

 

If you choose the Classic or Plus economy fares, you'll get bags included, for instance. But if you choose a light fare, watch out for these additional baggage fees!

 

Norse Atlantic Baggage fees

 

Paying $70 for a checked bag and $35 for a carry-on is no walk in the park. So do some napkin math before you book that Economy Light fare with bags in tow. Like I mentioned above, if I had to do it again, I would have purchased an Economy Light fare and just paid for the carry-on.

Of course, seat selection will also cost you on Norse, with seats starting around $20 for a middle seat at the back to as much as $100 a pop!

 

Norse Atlantic seat selection

 

Luckily, the seat selection is also pretty slick and easy on Norse Atlantic. It shows you rows from the $60 middle section of the plane all the way to the $20 seats in the very back of the bus.

 

Norse Atlantic seat selection

 

For my flight, I booked row 28, just behind the second section of extra-legroom seats going for $100. I booked an aisle seat for $35, while someone grabbed the seat in the middle for $28. Almost the entire section was full except for the $100 seats that went out empty ..until a few travelers upgraded to those seats after takeoff.

As always, make sure you are doing the math on what fare class (and add-ons) are best for you.

 

Growing Pains at JFK

It was a tough summer of aviation logistics for most airlines, and Norse was not spared from some of those same issues at New York City (JFK).

Upon arrival at JFK for my flight over to London, I found the Norse Atlantic check-in line wrapping around one of the Terminal 1 check-in counters. Hundreds of confused travelers waited in long, long lines – my wait was about an hour. My seat neighbor on the flight to Gatwick said she arrived three hours before the flight and waited for nearly two hours to check in.

 

Norse Atlantic JFK check-in

 

There was also no rhyme or reason to the lineup. Despite being in the Premium cabin for my flight across the pond, I was told to stand in the regular line with everyone. Most people weren't checking bags, but just needed a printed boarding pass. Despite checking in online beforehand, I was told by TSA my mobile boarding pass wouldn't do – I needed to join the line and get a printed copy. Devastating.

 

Norse Atlantic check-in line

 

There were only four agents working the counters to check in both the Oslo (OSL) flight and the Gatwick (LGW) flight that afternoon, which led to the delays. All the while, confused travelers were making their own lines and trying to ask staff members how to organize people with checked bags and those without.

To make matters worse, Norse Atlantic does not have an agreement with TSA PreCheck yet, meaning there is no expedited security line available even if you're all signed up for PreCheck (or Global Entry). So it was shoes off, laptops out, everything. It's a small thing, but it makes a big difference when you're packing for a PreCheck airport experience.

As a result of the chaos at check-in, the flight was slightly delayed. By the time I got to the gate, there was no formal boarding process announcements. We all just walked onto the plane in whatever order we arrived.

 

Norse Atlantic check-in JFK

 

This was not the case in Gatwick, however. The check-in process at London-Gatwick was civilized with very short lines. The line was orderly and there was a dedicated priority check-in line.

 

Norse Atlantic check-in Gatwick

 

With the same number of agents and departures, the Gatwick staff was able to handle what JFK could not just a few days prior.

 

Norse Atlantic check-in Gatwick

 

Similarly, the Gatwick boarding process was super organized and fast. We boarded at the very last gate at the end of the South Terminal at Gatwick, where there were no other flights to be seen. It made for a spacious and clean process.

 

Norse boarding process

 

Overall, the Norse Atlantic experience at JFK was not good. It was a confusing process that could be easily remedied by allowing digital boarding passes. Having each passenger require a physical boarding pass snarled the check-in lines and caused massive delays.

Hopefully this process is more smooth as the summer travel season slows and as the airline grows its staff.

 

How to Book Norse Atlantic Flights

Ultra-cheap fares to Europe just got even easier to find.

After initially only being available directly through the FlyNorse.com site, the airline recently began loading all its fares into Google Flights. That means you can search for Norse fares alongside nearly every other airline before you book.

After finding the dates and fares you want on Google Flights, click the “continue” button next to the “Book with Norse Atlantic” fare. From there, the brunt of your booking will take place at FlyNorse.com.

Note that the price of your flight will go up during the course of booking because of baggage and seat selection fees. The Norse fare listed on Google Flights is its barebones fare.

 

Norse Atlantic Airways

 

Once you put in some dates and your desired cities, you can look at the lowest available fares for each date in each cabin.

 

Norse fares

 

It's a pretty clean search process, though it can be slow to scroll through the dates. If you click on either of the blue fare buttons, you'll get a pop-down description of what is included in each fare.

 

Norse Atlantic economy fares

 

After choosing your fare class, you'll be prompted to go through a baggage selection page, a seat selection page, and then an extras page. Depending on the fare class you choose, all of these extras could cost you much more. Seat selection starts at $20 one-way, for instance.

There's one more new option with Norse: Connecting flights on partner airlines! In this case, you can book a Norse transatlantic hop and connect within Europe on Norwegian – or hop on a connection in the U.S. with Spirit Airlines.

 

Norse connections

 

Just be warned: These connecting itineraries are not always competitive. Check out this Norse-Spirit fare from Oslo to Fort Lauderdale to Chicago-O'Hare (ORD), for example.

 

Norse Atlantic connection details

 

Within seconds of booking, I received a confirmation email with everything I need.

Managing your reservation was similarly clean and easy. I changed my assigned seat a few times to move to less-crowded parts of the cabin or move toward the front of the plane. Each time, it was painless.

 

Bottom Line

Norse Atlantic Airlines is now flying across the Atlantic and the onboard experience is nice enough … for what you're paying.

You won't find many cheaper fares to or from Europe than the $129 (or less) Norse Atlantic economy tickets. If you're OK with skipping amenities and do the math with additional bag and seat fees, it can be a fantastic deal.

 

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

53 Responses

    • Thank you for clarifying what to expect on our long flight from LA to Oslo. The upside is the plane itself. Those new planes are so well designed that when we flew from LA to Paris it was no more fatiguing than a 5 hour flight on a regular airbus.

  • If you add the cost of seats, suitcase, meal and blanket you pay the same as flying British Airways with comfortable seats and lovely flight attendants for a round trip JFK-LGA. I am not making the same mistake and flying BA for next my trip, already booked it

    • BA is nearly 3x the cost of these tickets. You could buy 5 meals, 8 blankets and still pay less with Norse. Also, I’ve been flying BA my entire life, for the past decade I would not have used lovely to describe BA FA’s…

      • I agree BA are an embarrassment. I’m English and will never fly with them again. So outdated and out of touch.

    • These are not the same price as BA.We just traveled from Orlando to Gatwick and it was just under $2.000 for the 2 of us.As for comfortable seats,l don’t know where you get that,they are all uncomfortable unless you’re in first or business.

      • I am 4 feet 10 inches, sat in the middle seat and barely fit!! No possible physical way a 6 foot person fits in the center section unless they are front row. We upgraded for the return flight and it was well worth it!!

        • Be prepared for a two to three hour check-in and barely making your flight. After hours in line they will yell out flights that are about to leave and then shuffle you to the front. Everyone for every flight was in a complete panic. Reading other reviews this is how they operate every day. It must suck to work for them. No online or kiosk check-in. Everyone must wait in line to get a ticket. It sucked. Felt like flying in the 90s. Or maybe post 9/11. The worst.

    • That’s nonsense. I compared equivalent flights with BA and, even subsidising my flights with 33k Avios, the BA cost was twice as much. I’m saving my points for ‘free’ European flights

  • Thanks for the review. This is the only airline that flies from LAX to Oslo nonstop so I was a bit concerned. Hopefully the growing pains will work out by the time I have to fly.

  • Excellent review! I was sceptical about this new carrier as I had never heard of it but after reading your review I’m going to book one, which will save me a goog 40% over the other regular carriers

  • Thank you for a great detailed review, we are flying in March from Fort Lauderdale to Berlin, but up until now, I am not able to book a return flight with Norse? Airline was not able to provide me with the release of their “Summer schedule” (starting in April 2023)?
    Any reason that an Airline would not have any Schedule in January for April, 2023?

  • Thank you for this well put together info. Very informative. I had already looked at their website and your article cleared up any questions or concerns that I had.

  • Thank you for a great review. I’d never heard of them until today, but heading to Google flights to see what I can come up with for our upcoming transatlantic cruise. Airfares back to the US on Expedia are more than what we paid for the ship 🙁

  • Thank you for this detailed review!

    Quick question, if I opt to not pay for seats, do they just assign me one at the gate?

    • Yes. When I was checking flights from my city, it warned that if I didn’t select a seat, one would be assigned at checkin and it might be a middle seat :D.

  • TY! Perfect review!! Thorough, yet, concise and covered all the points I care about. Will follow for more reviews!

    • I’ve just tried to book a flight from London to New York with this airline, but my payment was declined several times even though I had enough balance. I tried with my Visa debit as it is my only payment card I have, from different devices, nothing worked. Do I really need to have a credit card to buy a ticket? I’ve never encountered this issue before, as I’ve been only travelling with Ryanair till this day.

  • I was not able to find travelers insurance on the Norse website when booking a flight. Do they offer this?

  • Do you know the size of the plane from LAX to London? I am not the best flyer and prefer a solid, big plane LOL. Do you recommend premium over regular for comfort, or should we just upgrade to the $100 seats?

    • This may not be relevant to you anymore, but I’m putting this here for anyone else who may be curious. Norse only flies the Boeing 787, which is modern and most definitely a “solid, big plane”. Happy flying!

  • Can anyone comment on self transfer. Looking at NY to Gatwick, switch to easyjet for a final destination of Amsterdam. Will changing from Norse to easyjet in Gatwick cause problems with the connection? In other words, would I need to leave terminals/security and go through customs to then check right back in?

    • Yes, you need to go thru passport – and then leave and get to the departure area. i did that yeterday – airmalta to Gatwick – Norse to NY i missed my connection to Norse, because they close the checkin/boarding pass counter 1 hour before take of. I arrived 50 minutes before my Norse flight took off and they refused me a boading pass. Loss the $$ for that flight and spent 1400 USD to book another one home

      • How long before take off did your previous flight arrive? I didn’t realize what a hassle most people have had when checking in and i’m getting nervous now, I have a flight from Milan > Gatwick at 8:10AM but my Norse flight leaves at 10:35AM, do you think I’ll make it through in time?

  • Good review but does not mention the lack of adequate customer service should something go wrong. No phone number. Only email address, with automated response in my experience.

    • I had a good experience with customer support. I emailed the customer support email address with a question about changing the dates of my flight. They replied minutes later. I had a follow up question to the agent, and the same agent replied to that (also within minutes).

  • Terrible experience with Norse & Dohop Connection, a scam that Norse pushes on their website. Neither company has customer service. I booked a flight for myself and my daughter to Oslo on Norse, and, also on the Norse website, a connection on Norwegian to Copenhagen. We were visiting family we hadn’t seen in 4 years because of Covid and the cost of flights. After paying all the extras (seats, meals, luggage, etc) I’m not sure we saved much. Worst was Norse’s website doesn’t warn that you need at least 5 hours to make a connection. BECAUSE – and they don’t tell you this – when you get to Oslo, you have to go thru customs, pick up your baggage, then re-check yourself into the connecting airline and go through security again. I allowed 3 hours, and so we missed our Norwegian flight. The $219 Dohop policy was useless; tho Dohop says they’ll rebook you if delays cause you to miss your connection, Dohop simply – didn’t. When I called Dohop’s English-only help line begging them to rebook me, I got the same woman (who spoke terrible English) TWICE, who scolded me for calling back and said I was preventing the company from reaching Norwegian. As if Dohop only has one employee. Finally got an email saying Dohop couldn’t rebook our tickets. I had to rebook and pay for new Norwegian tickets myself. Been emailing Dohop for weeks asking for reimbursement, and getting a runaround from what seems to be a chatbot using Google Translate. I think Dohop is a scam, a fake company selling a service they don’t intend to ever provide. Shame on Norse for pushing Dohop on their website. Shame on Norse for not giving people information they need to make connecting flights that Norse is selling on their website. Between the useless Dohop policy and the new Norwegian tickets, I’m out almost $1000. I’ll never use this airline again.

    • Update – happy to report that, after over a month, more than 60 emails, plus phone calls and text messages, Dohop finally refunded the money I spent on additional flights after missing our connection in Oslo and finding out that Dohop Connection insurance wasn’t what I thought it was. I think they did so because I posted complaints here and elsewhere; a Dohop rep responded to a complaint on Trustpilot, and a manager contacted me right after that. But it was a lot of work and a pain. Lots of lessons learned! One is that Norse Atlantic is a good deal for direct flights to Europe, but beware booking connecting flights on their site!

  • Update – happy to report that, after over a month, more than 60 emails, plus phone calls and text messages, Dohop finally refunded the money I spent on additional flights after missing our connection in Oslo and finding out that Dohop Connection insurance wasn’t what I thought it was. I think they did so because I posted complaints here and elsewhere; a Dohop rep responded to a complaint on Trustpilot, and a manager contacted me right after that. But it was a lot of work and a pain. Lots of lessons learned! One is that Norse Atlantic is a good deal for direct flights to Europe, but beware booking connecting flights on their site!

  • Thanks for the detailed description of this low cost airline.

    I just flew Norse Air yesterday from Gatwick to Dulles. I was excited about flying their 787 but I was disappointed with interior. I am not sure how old their 787s but the one I flew yesterday looked pretty old on the inside. Their fully gray leather seats look old and dull. The display screens, and trays also dont look new. You get the feel that the plane is 10 to 15 years old.

    The meal was a 3 out of 10. The onboard movies and tv shows look boring and many of them are old. No navigation that shows the plane on the map. Nothing like what you get when traveling other European Airlines.

    In conclusion flying on a 787 is great and gives you a comfortable flying experience but the interior and service available with Norse is acceptable considering how much I paid for this ticket. I would still recommend it to anyone who wants fly on a budget and save a few hundred dollars on their ticket.

  • The airline doesn’t seem to list any flights from JFK to Oslo later in the fall 2023…are these just not loaded yet or are schedule changes in process?

  • Worst Airline and complete Rip-Off Company

    Worst airline and most horrific and awful travel experience ever, warning to all the passengers before buying their tickets your experience could turnout to be like ours.Pay a little more but travel with more reputable airline than this low cost junk of an airline whose sole purpose is to rip people off by denying them boarding so they buy tickets again. As there is no help there not even an office or customer service number you can contact only way to contact them is email which they respond after 24 to 48 hours we found that out the hard way.Agents working the flights are rude and show total disregard for your problem and would not help at all.Imagine a family of 6 people with 4 kids 2 of them young stranded in a foreign country with travel agents blaming you for every thing
    We travel a lot domestically and international usually twice a year for at least lsat 6-7 years Never before we had such a horrible experience like this,They are a big rip off company, denied us boarding resulting in a loss of 7000 dollars for us as we had to buy 6 tickets for the whole family as they did not let us board told us now you have to call your travel agent and book an entirely new flight while we were there 20 minutes before the departure time?and plane stayed there for 40 minutes in front of our eyes.
    we were at the airport 3 hours before the flight departure checked in 2 hours before the departure, as line was long and they were very slow in processing the check in, Only reason we got delayed was because the security/immigration control line at the gate was huge and took us over an hour to get through that. Airline agents knew that but seems like deliberately sold our seats to other passengers and denied us boarding even though flight departed delayed and we saw the plane standing in front of eyes for 40 minutes before the plan finally left the gate.The airline agents have a total lack of any compassion or empathy,blamed us instead of showing any regards to help the passengers in need.they gave us no explanation except the statement that gate is closed 30 minutes prior to departure time.The worst thing was the total lack of any support or help and they were rude and indifferent and when i asked what we are supposed to do now, they called the security on us.They charge you for everything there, i wished they charged separately for customer service also so at least passengers should get some service for all the expenses we are paying.NEVER again I will travel with this airline as after a great visit in the beautiful Norway our whole trip was ruined due to their selfishness,rudeness and bad customer service.

    • We were there on time but my daughter was behind me making sure her daughter girl on a different plane due to she has came with the school and they had already left and she stay longer with us. My daughter has a bad heart problems she’ll be going in for surgery but to make sure she didn’t miss the flight she was running to get to Gaye 23 out of UK any way I text her told her in 5 minutes they will start boarding to get over here. They stopped her wouldn’t let her through we hadn’t even started boarding and they told her to buy another ticket and to contact them through email no phone to talk to anyone. She got left she had time to get to the plane. I believe this was a money thing. But regardless we want the money back for the flight that they stopped her from going on. On top of that kids were playing in the isles and screaming the parents weren’t taken care of there children nor were the cabin help. Also they never came around to ask you if you wanted anything to drink.

  • Does anyone know if they check the size of your personal item? I had checked the personal item size when I purchased the ticket and it was standard but it looks like they just changed it to much smaller. Usually I travel with a backpack that fits just right under the seat and I planned on using that but I’m a little concerned I’ll be forced to pay for a carry-on. Anyone know?

    Thanks.

  • Flew from Oslo to Ft. Lauderdale. 5 checkin personnel talked and drank coffees for @20 minutes while a huge line of passengers that had arrived early as requested stood in que. My wife and I each had 40 liter soft packs with clothes in them. When we got to an agent she asked to see our packs, she then asked to weigh them. We were both well underweight. She then asked us to put them in their sizing container. Because the clothes had settled to the bottom it required a little push but they fell well within the size limit. She told us we would have to pay not because they didn’t fit, but because they required a little push. So I said let me readjust the contents to which she said go to the back of the line if you attempt. I said when I push them under the seat they will fit just like the container. She said you must have room for your feet. I said we have been flying all over Europe for three months my feet were fine. She said pay or go to the back of the line.
    Don’t be fooled by their discount airline position. You will be bilked, bullied and gouged. You are better off paying more to another airline and get old customer service and a much less stressful experience.

  • I have had the experience to fly by the Noris Atlantic from JFK TO CDG PARIS. I frankly speaking folks, these people are simply ROBBERS. On JFK they charged me a cabin trolley as carry on luggage for 85$. That trolley I traveled many times as cabin luggage wit DELTA and JETBLUE airways. I will never buy a ticket from them. You Be aware too!!

  • I wish you would have covered that NORSE has zero customer support.If they cancel a flight you can only communicate with them through social media or email, which they don’t answer. Furthermore, they won’t refund the cost of your ticket even when it’s violating the terms of the contract.

  • First of all, the review of Norse was excellent! I have 32 years of experience flying from the U.S. to Europe so I am familiar with KLM, Aer Lingus, Lufthansa, Condor, Delta Airlines, United Airlines, American Airlines, Air France and the Italian airline whose name I cannot spell.

    I have flown with Norse Atlantic Airways non-stop from JFK Airport in New York City to BER Airport in Berlin, Germany two times. Once in November 2022 around Thanksgiving and again in March 2023. Both times I purchased Premium seats. I sleep on the flights so I cannot speak to the food offered or entertainment available in the premium cabin.

    After reading some of the reviews I am shocked by the horror stories because I only saw spanking new, clean planes, and cheerful flight attendants. My biggest issue with Norse is Norse not having customer service reachable by phone. Even if you go to the airport to speak to staff they only show up to check passengers in at the counters maybe an hour before they have to without making you miss your flight.

    I have contacted customer with email and I am pretty sure that a human being was responding. If you realize the time zone of the employees, all depending on where you are emailing from, the customer service agents answer pretty quickly or within 24 hours. Let’s just assume that they’re working in Scandinavia somewhere and give them some grace. Not every worker in the world works without breaks or sleeping like Americans do. Norse’s call center is clearly not a 24/7 operation!

    I plan on flying with Norse again soon so I am going to cross my fingers that my upcoming travels will be as smooth and as stress-free as the previous two flights were! And hopefully someone from Norse is reading our comments and will make improvements. After all, a good review online means more profits for their stakeholders!

  • WORST AIRLINE IN THE WORLD
    No phone number on website
    No phone number exists
    No online check in etc etc
    Had a flight from Rome – September 29, 2023 – Flight N0401, we sat on the tarmac for 3 hours because the AC broke. It was so hot in there people were fainting!!!! They deplaned us finally. After a total of SIX HOURS they took off without notifications to passengers. No texts no emails NOTHING! I waited in the Rome airport until the next day for someone to man the counter – the clerks said they could do NOTHING. No rebooking, no assistance NOTHING. And NO PHONE NUMBER to call.

    I finally made it back home on United. I contacted Norse immediately with all of the emails I could find. After a MONTH, I got one response “can we help you dear”. Their flight regulations clearly state ANY DELAY beyond 5 hours they will compensate passengers 600€

    Regulation # 261204

    Referring to Article 7 – Right to Compensation

    Obviously it is all a LIE!!!

    It was so clear on Flightaware of the delay – even though THEY DIDNT EVEN FILE THE FLIGHT PLAN until people were FAINTING on the hot plane. So the flight plan stated a later time than the actual departure.

    HORRIFIC CUSTOMER SERVICE!!!! Will never ever use them again!!!

    I still have $0 back!!

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