Hours-Long Customs Outage Leads to Long Delays at Airports Nationwide

Advertiser Disclosure

grimur grimsson 4Jb5OOfqFys unsplash e1565991744983

Hours-Long Customs Outage Leads to Long Delays at Airports Nationwide

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For more information check out our Advertising Disclosure.


Many international travelers trying to enter the U.S. were met with massive delays Friday afternoon, as the nation's Customs and Border Protection faulted a temporary computer system outage that forced its agents to process travelers manually for several hours.

The outage apparently struck sometime Friday afternoon, but the scope of the issue – and how many airports it hit – wasn't immediately clear. Several of the nation's largest international airports including New York City-JFK (JFK), Los Angeles (LAX), Newark (EWR), Washington, D.C.-Dulles (IAD), and others confirmed they had been affected.

By 6 p.m. CST, Customs and Border Protection said its systems were back online.

“There is no indication the disruption was malicious in nature at this time,” the agency said on Twitter

But in the meantime, the internet was full of photos and videos of enormous backups and lines trying to get through customs and immigration.



Earlier Friday, Customs and Border Protection said that it was “experiencing a temporary outage with its processing systems at various air ports of entry & is taking immediate action to address the technology disruption. CBP officers continue to process international travelers using alternative procedures until systems are back online.”

“CBP officers are working to process travelers as quickly as possible while maintaining the highest levels of security,” the agency added.

This is a breaking news story. Check back for more updates.


Want the best flight deals and travel tips delivered to your inbox?
Sign up for Thrifty Traveler, and like us on Facebook or follow us on Twitter & Instagram

Mistake FaresMistake Fares 2

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer.

Leave a Reply

Your email address will not be published.