Delta has given its website a facelift, complete with a sleek new interface and some consolidated features that could make it more user-friendly. This refreshed site has been slowly rolled out over the course of the last several weeks. If you frequent Delta.com, chances are you’ve occasionally seen this new interface.
It appears it’s now here to stay, though you can still access the old features. The good news is that aside from the looks, much of Delta.com remains unchanged. Read on for a brief rundown on the new site’s looks and features.
Everything in One Place
The dark colors and simplicity of the new homepage might jump out at you first, but it seems the biggest change at Delta.com is that some of the basic, most common functions are all available from drop-downs on the main page. Whether you need to look for a flight, check on an existing reservation or check-in for an upcoming flight, there’s little need to navigate away from the homepage.
You can even pull up some advanced search options straight from the home page. That’s how you search for cash fares vs. award flights, filter out basic economy fares and more. While some heavy users may miss deep search functions like for fare classes, this new streamlined hub should work well for the vast majority of users. And luckily, there’s an easy way to get to Delta’s older search function.
If you want to access Delta’s full flight search, simply head to https://www.delta.com/flight-search/book-a-flight.
Same Old Delta
We’ve yet to find any substantial differences between the old Delta.com and this new refresh. Functionally, little has changed. Take the standalone booking page, for example. Look familiar?
Aside from some color and typeface tweaks, it’s the same page as before. The same is true of your search results: new look, but the exact same format.
So your takeaway should be: While the new Delta site may look different, the bones of the site remain essentially unchanged.
A Work in Progress
Once you stray from Delta’s homepage, you may stumble upon a page that hasn’t yet been updated. And some users may still see the old layout at times. Delta is clearly rolling out this refresh in stages. And the whole site hasn’t gotten the facelift treatment yet.
For instance, click “Travel Info” and any of the ensuing options and you should get back to the familiar, older version of the page.
If you can’t move on, this is a great workaround to access the old Delta site. And occasionally, Delta will revert the entire site back to the old version. That was the case earlier Monday, as every page snapped back to the old layout. One Mile at a Time has a great walkthrough of all the different bugs with Delta’s new site, and how to work around them.
Change is hard, and there’s no doubt there are a few quirks with Delta’s new setup. However, the massive amount of functionality from Delta’s new homepage should benefit most travelers. Plus, we think this new Delta site looks pretty sharp.
Lead Photo (CC BY 2.0): Tomás Del Coro
I have been in the IT business for more than 5 decades – specializing in User Interface and Usability – the New Delta Website is one of the worst I have experienced. I travel several hunderd thousand miles a year on Delta and use the website almost daily – and the current UIX is awful, non-intuitive and thus, worse than the previous version.