It’s been over a month since Southwest Airlines’ historic meltdown that saw the airline cancel over 16,700 flights, affecting millions of passengers’ holiday travel plans, and the financial fallout from […]
Southwest Starts Issuing Refunds, Reimbursement as Pressure Mounts
Two weeks after its historic meltdown and with the Department of Transportation ratcheting up pressure, Southwest says it is processing refunds and reimbursements from the 1 million-plus Americans whose flights […]
Southwest May Take Up to $825 Million Financial Hit From Historic Meltdown
Southwest’s mass cancellations last week cost millions of Americans their holiday travel plans. Now we know what that meltdown will cost Southwest itself. The airline estimates those failures will result […]
U.S. Senate Plans Hearings to Hold Southwest Accountable for Meltdown
A top U.S. lawmaker is taking the first step to hold Southwest Airlines accountable for its historic meltdown last week, calling for hearings after the airline canceled more than 12,000 […]
Southwest Shuts Down Browser Extension Showing its Fares on Google Flights
A creative web browser extension launched late last year solved a major pain point for travelers: Displaying Southwest prices on Google Flights, finally allowing flyers to compare fares with other […]
Southwest is Refunding & Reimbursing Travelers, How to Get What You Can
As Southwest Airlines finds its footing after last week’s unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions – and how quickly. The […]
Southwest Doles Out 25K Bonus Points in Apology for Disruptions
Caught up in Southwest’s meltdown last week? You might want to check your inbox for an apology from the airline’s CEO – plus, a healthy stash of bonus Rapids Rewards […]
Southwest Stabilizes, But Now the Fight for Refunds & Reimbursement Begins
After canceling more than 12,000 flights this week and ruining millions of Americans’ holiday travel plans, Southwest was on track for a smoother Friday with just a few dozen cancellations […]
As Cancellations Continue, Southwest Aims to Be ‘Back on Track Before Next Week’
With 2,500-plus cancellations for a third consecutive day and millions of Americans left stranded by their unprecedented meltdown, Southwest’s top executive says the airline should be running more smoothly by […]
I’m Supposed to Fly Southwest Tomorrow – Here’s What I’m Doing About It
Southwest Airlines is in the midst of an unprecedented meltdown, canceling 2,000-plus flights a day with no sure end in sight. Like millions of Americans, I have a Southwest flight […]
Families First: Southwest is Testing A New Boarding Process
Some love it and others hate it, but Southwest handles boarding much different than other airlines. Forget seat assignments: Passengers line up 60 at a time, file onto the plane, […]
Southwest Flights are Now Bookable Through Summer 2023!
Winter may be just underway, but it’s time to start planning your summer trips for 2023! You can now book Southwest flights all the way into next August! While most […]