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Delta’s Website, App Back to 100% After Hours-Long Outage

Avatar for Kyle Potter Kyle Potter -
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Delta's website and smartphone app appeared to be back to normal Monday afternoon after technology issues left flyers worldwide unable to log in to their accounts for several hours.

The outage appeared to begin sometime around 12 p.m. CST. While some functions like searching for fares were still available, users reported they were unable to log in to their accounts either via smartphone or at Delta.com. Several members of the Thrifty Traveler team experienced the same problems Monday afternoon. Roughly two hours later, log-in functionality returned.

 

delta outage

 

Delta's Twitter was flooded with comments from flyers trying to check in for flights only to get an error.

In a statement on its website, Delta acknowledged the issue and insisted it wouldn't affect flights.

“We are addressing a technology issue that is impacting the ability for customers to log-in to their SkyMiles account on Delta.com and the Fly Delta app,” the airline said. “There is currently no impact to flights or airport operations. Customers can continue using both channels as a guest, including checking in for a flight or shopping for a new flight. We apologize for the inconvenience as we work quickly to correct this issue”

More than an hour after the outage started, Delta agents at the Sky Club location in Austin (AUS) announced they would have to print paper boarding passes due to server issues.

 

delta outage

 

Hours before the outage began, many Delta flyers with the Fly Delta app received an erroneous “test” notification from the app.

This is a developing news story. Please check back for more updates. 

Avatar for Kyle Potter

Kyle Potter

Kyle Potter is the executive editor of Thrifty Traveler, covering everything from aviation news to travel deals to in-depth guides on using airline miles. A professional journalist, he joined the company in November 2018 after five years covering state and national politics for The Associated Press and working at several newspapers across the country.
 
He typically flies more than 100,000 miles a year and has visited 25 countries, but his passion is helping others understand the confusing world of travel, airlines, and points and miles.

He's also been featured as a travel expert in The New York Times, the Washington Post, ABC News, National Public Radio, Axios, PBS NewsHour, several podcasts, and many local TV stations across the country.
 
Got a story idea or a tip? Email him at kyle (at) thriftytraveler (dot) com

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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2 Responses

  • I’ve been experiencing difficulties with the Delta app since Sunday… maybe even as early as Saturday. I deleted the app and reinstalled it on Sunday with no difference – the app crashed at launch. Today, I received a test message; now when I attempt to log in I receive a notice about a technical problem. Still no access via the app as of 4PM ET.

    Reply

  • I am flying tomorrow. The Delta app created a boarding pass for me, but minus my TSA Precheck and my first bag free for having a Delta Platinum card.

    Reply

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