Advertiser Disclosure


What It’s Like to Rent a Car on Turo

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. For more information check out our Advertising Disclosure.

Turo is shaking up the car rental world. Think of it like the Airbnb of renting a vehicle.

Car owners across the world rent out their vehicles on the Turo, giving you a chance to save both time and money. Skip the long lines and high fees at the car rental kiosks at the airport, filter for car preferences, and even get picked up and dropped off at the airport to save.

Looking for honest Turo reviews? Read on for our experience.


How Turo Works

Here's the gist of how Turo works:

  1. Sign up: The process is simple, but make sure to do it ahead of time so Turo can verify your identity and list you as an approved driver. Have you driver's license ready.
  2. Search your destination and dates: Browse vehicles that fit your price range
  3. Pick your vehicle and review the details:
    • Check how much gas and the total distance is included in the price.
    • Look at the host’s reviews.
    • Be sure to review Turo’s insurance policy.  Your personal car insurance plan may extend to your Turo rental– check with your insurance company to be sure. Otherwise, make sure to look into one of Turo’s plans to be sure you’re covered in case of an accident.
  4. Book the car: Just like Airbnb, some rentals will instantly be approved while others can take eight hours or longer for owner approval.
  5. Pick up the car: Most owners offer delivery, though some will tack on a fee. Choose where you want the car to be dropped off –  the airport, a hotel, or pick it up yourself.
  6. Explore the city in the car.
  7. Meet the owner to drop off the car.

I tried it all out for the first time on a recent trip to Denver. Here's how it went.


Where Turo Works

Turo rentals are available across the U.S. and Canada, along with a growing number in major European cities. And in many cases during the rental car shortage this year, Turo may be your best bet to actually get a rental car.

Thrifty Tip:  Want to use Turo on your trip abroad? Learn how to easily apply for an International Drivers Permit.



I knew I wanted to rent a car in Colorado so we could easily get out to our glamping site and Red Rocks, so we decided to try out Turo. I had already made my profile, so I started by searching for a car.

Search & Filter

I chose “Denver International Airport” as my delivery location so we could pick up and drop off the car right at the airport. Some Turo hosts charge quite a bit for delivery (to the airport or elsewhere) and some charge nothing, so I filtered for delivery charges of $25 or less. Be sure to filter out exorbitant delivery charges to save more on Turo.


turo reviews


Then, I filtered price to under $50 a day to see the best options in my budget.

Many different options popped up, but a Mini Cooper caught my eye. Here's what the individual Turo car details look like:


turo reviews


Here, you'll see the basic details and features of the car. For our trip, an automatic transmission comfortable for two people with great gas mileage worked perfectly. Further down, you can read more details and reviews of previous renters.

Plus, delivery and pick-up from the airport was just $25 total! Considering how far the Denver airport is from downtown Denver, this is a steal.


turo reviews


Turo Insurance

Turo offers owners their own protection plans, but there is an option for the renter to purchase their own additional protection through Liberty Mutual Insurance. These policies provide secondary coverage for third-party liability: your own car insurance may cover primary coverage for rental cars.

You can choose from Premier, Standard, and Minimum coverage for differing amounts, depending on your rental length. These policies cover varying amounts of protection, out-of-pocket costs for damage or theft, and physical damage costs.


turo reviews


If you do choose to decline coverage, check with your own insurance and credit card companies to see if you are covered.

Turo Hidden Fees

Note that there is a “Trip Fee,” the portion of your booking that Turo takes for customer service and running the platform. Be sure to check how much this adds per day to your rental.

Here is the breakdown of the final stage of booking and costs:


turo reviews


Note that some Turo hosts charge a fee to drop off and pick up the car from the location. You can avoid this additional fee by filtering your search results for cars that offer free delivery.

Thrifty Tip: Many car rental companies charge young drivers between 21 and 25 a hefty surcharge. Turo charges drivers under 25 up to $15 a day (or 30% of the entire trip price), so it's generally a far better option for younger drivers.


Turo Communication Pre-Arrival

Be sure to turn on notifications for the Turo app on your phone. This will allow you to communicate with the car owner before your trip.

I got a few notifications of my upcoming car rental the week before my trip. Coordinating with the car owner was slick: Turo's messaging interface allowed me to share flight information.


turo reviews


It is important to note that to use Turo, you'll need to have the app and be able to use it on your trip. This is the key to communication, as well as picking up and dropping off your rental.


Car Pick-Up

When you begin your Turo rental experience, the app will prompt you with a few reminders. First, it will request you “check-in” the car – take some photos of its current condition and confirm you've picked the car up.


turo reviews


The Turo app will remind also you of “Trip Rules,” such as bringing your license, keeping the car tidy, the correct gas for the car, and the number of miles included in the rental. You can also see the pick-up instructions and guidelines.

The car owner, Shawn, picked us right up from the arrival door. Most of the information was covered in the car profile on Turo, but he also pointed out the windshield wipers, lights, turn signals, push to start, car chargers and AUX cord, and so on.

Some Turo rental owners will be more hands-off, letting the app do the work for the pick-up and drop-off procedures. So your mileage may vary.

After this brief three-minute overview at the airport, we parted ways with Shawn and were off!


Turo Experience

Communicating with the car owner during our trip was simple. We used the in-app messenger to go over any other questions and coordinate drop-off details for the end of our trip. Our car owner was attentive and responsive.


turo reviews


We didn't have any issues with the car during our trip but felt assured knowing that the owner would respond quickly if we did. Our Mini Cooper fit perfectly into smaller parking spots around Denver!


turo reviews


Turo Drop-Off

Dropping off the car was just as easy as picking it up! First, be sure to follow the “Check Out” process on the Turo app:


turo reviews


Once you've uploaded some photos of how you left the car and gone through the check-out prompts, you're set to turn it in.

The car owner met us promptly at the departures area of the airline we were flying home. We chatted about our experience with the car and in the city, he thanked us for renting, and we were on our way.


Turo vs. Rental Car Agencies: Which is Better?

Our team has now used Turo multiple times, all with different hosts in different cities. We have all had positive experiences, but that's not to say that every rental will be perfect. The best thing you can do – like with other sharing platforms like Airbnb – is to filter your results and read the reviews of each car you consider.

Renting a car on Turo can be even easier than a standard car rental!

Turo is great because:

  • The app is easy to use and communicate with the car owner.
  • No lines or paperwork at the airport car rental stands – know what you're getting and get in and out in under three minutes.
  • It's great for renters aged 21-25 who would otherwise be charged a higher cost by a rental company.
  • Free or cheap pick-up and drop-off from the airport or another location.

Just keep in mind that:

  • You'll need to download and use the app during your trip.
  • Filter cars by free or cheap pick-up and drop-off at the airport or another location.
  • Filter by daily price, amenities, and other car features.


Bottom Line

Overall, we've had great experiences with Turo. The pick-up and drop-off processes were smooth and speedy, communication with the owners was easy within the app, and I loved not having to spend time in line or doing paperwork at the airport. I highly recommend trying it out at your next destination.

This post has been updated to show that Turo has started charging younger drivers a reasonable fee for rentals. 

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

10 Responses

  • Turno cab is even easier than other standard cars. The app is easy to use and communicate with the car owner.

  • My concern with using Turo is that there is nothing stopping the owner of the vehicle from cancelling your reservation and leaving you stranded without a car. Am I wrong?

  • First of all, I want you, readers, to know that I started my trip with an open mind and happy about my vacation in Honolulu. Let start by saying that the price was very low, but not without its problems. The first problem was that I had to pay $70 for the car to be dropped at the airport. A friend recently put her car on this site, and she said that the vehicle is left in the airport garage, and she leaves money for her customers to pay for the parking when they leave the parking site. Anyways, I started walking towards where the car was supposed to be, but I hit the freeway and walking with three children at 11 pm probably not a great idea, so I called a cab that charged me $10 to get me to the rental, which was in a very dark street in the middle of nowhere. I was exhausted, so I drove to my Airbnb in a car that was very almost asphyxiating due to the smell of gas. The next day we visited museums with the windows open; I barely used the car all day. The following day, we took a more extended trip to the beach, and we saw cockroaches. There were coming from everywhere in the car. I communicated with the owner because in the Turo website is the first thing they ask you to do. Well, I sent him this “I’m disappointed with the state of the car. First,
    there is a strong smell of gas or similar that is overpowering, and we have to travel with open windows, and second, your car has cockroaches. I’m not sure if you’re aware of this, but it is very …” (disgusting, sickening, unsanitary, well add your adjective).
    ” It is too late for me to find another car, but I’m not happy about all these problems.” He said he would exchange it and asked someone to bring a car and take the filthy one. The friend said, “I’ll be there at 8:30 pm,” but at 8:30 pm, she said she’ll be late. I didn’t make a big deal about it; besides, I just wanted for the car to be gone. During the day, two big cockroaches walked through my legs, and another one fell practically on my daughter’s mouth when she was drinking water, but that is not all; my son killed around ten cockroaches in 20 minutes. She called and said that she was downstairs waiting; when I drove the car, the tire was flat, and when I went to get the spare instead of a tire, there was garbage. I asked her for her spare, and she said she didn’t have one, so I communicated with the owner, who said to call Turo.
    I was not in any rush, and I could have waited until the next day to change the tire, but he told me to call Turo’s roadside assistant. I waited until 1 am for the car to get picked up, and I could not move. To make this story shorter. I called Turo, but they said that they could not talk to me and just text with me about any problem. I texted them, and I told them about the cockroaches. I sent them the pictures. I told them about the state of the car and all the bad things that happened. They said I am sorry we can’t help you. You didn’t call us the first day. I said I got to the car almost at midnight, and the only thing in my mind was to sleep. Besides, in your rules, it says contact your host, and that is what I did, and they said “Well, we are sorry, we can’t help you” I have been without a car for two days. Turo billed me for over $200 for towing that was not my idea, and denied me my money back because they don’t know how long the cockroaches were there. The cheated rises dearly, and now I have to rent a real car for double what I paid in Turo and pay Turo’s roadside fees. This company doesn’t care about the guest; it just looks out for the host, so be aware. They don’t look for solutions; they just give you the runaround, and then there are the car owners who rent trash in bad tires.

  • Turo is a very unreliable company! I was fraud 350 USD by their host. After that I wasted over 2weeks to call their customers services, unfortunately, they have no any assistance. In addition, they just said I am sorry about that. That it! Turo has a big issue in verifying their host and lack a system to support their customers! I suggest everyone don’t take a risk to rent a cheaper car in this company. Very terrible!

  • Our experience with Turo was excellent until we had an unexpected event that meant we were two hours late to deliver the car. The owner was very accommodating BUT Turo charged us MORE than TWO DAYS rental in fees. We expected to pay extra but that is unreasonable!! It bothers me that Turo chose to set up a scheme to make extra money like that. And of course, Turo Support was just a generic response always ending with “Remember, we are here to help if you need us. ” Hahaha.

  • Cars from hell….I was a Turo customer for about a year. Nothing fancy but was convenient and simplistic for the most part. However, last year (2023) was the worst year renting from them from 2 different rentals. The first one the car stopped on my way out of town and we thought it was going to be simple because they quickly sent a truck to pick up the car and we were supposed to quickly get into another car 40-50 miles away in the opposite direction of where we were going. We finally get there (we had to pay for the Lyft) and the car company acts like they don’t know what we are talking about. We sat out in a parking lot in the dark, the TEXAS HEAT (in Texas it is hot at night as well in August) for hours no food no drinks. After hours on the phone with Turo and the rental company, they finally gave us the code for the car. We were exhausted and still had 6 hours to drive. We missed most of my families festivities because we did not make it on time. We did not receive extra days to make up for the time lost and both of us wound up becoming ill and I had to miss a few days of work and lost my job. It was the rental from hell.

    After going round and around with Turo they finally gave us a small credit and we decided to use it a few months later during the holidays to run errands and go to celebrations. We were leaving a celebration and got pulled over by the police for the taillight being out. We didn’t know it was out but we were terrified, it was late, dark, and we are people of color. When the officer asked us for DL & insurance info, the insurance was no where to be found in the car. We explained that this car was a shared rental and we were trying to get a hold of them. After he told us why we were pulled over we immediately called Turo and they were like we can send a truck to pick up that car and try to find you another car. None of which would help us at this moment. The officer threatened to tow the car and we would have to find a way home (basically, leave us stranded) however, because it was Christmas he would give us a warning, however, we needed to get it taken care of because if we get stopped again they may not give a warning. We went straight home and did not drive it anymore out of fear of being pulled over. Turo sent a truck to pick it up from in front of my house. Then the owner tried to charge me for gas and a fill up fee, but did not answer the numerous messages sent while we were pulled over. We had to go back and forth with Turo to get the fee dismissed and to get into another car. This took a day or two and they did not want to add any more days to our rental even though we were carless for more than a day and half. We finally got into another car, however, we missed several family gatherings and time that we can never get back. Again another car rental from hell!

    When the cars work the system works, however, if anything happens to the car that you have already fully paid for – prepare to be on the phone for hours and they will make sure the car is safe and care of before you are taken care of – if you are taken care of at all.

Leave a Reply

Your email address will not be published. Required fields are marked *

Get Free Flight Alerts

Cheap international and domestic flight deal email alerts

Get Cheap Flight Alerts