Amex’s New Travel App Adds Lounge Waitlists & Wait Times
Overcrowding has become the biggest knock on Amex’s Centurion Lounges. Long lines and packed seating make these once-exclusive lounges feel anything but. Last summer, we explored how Amex has let the lounge experience slip. Amex began testing a digital waitlist last fall as a partial fix, letting travelers queue up via the Amex app instead of standing in line at the door. Now, that feature is bein...
