Amex Platinum Retention Offers: Get Up to $500 (or 50K Points)
Amex Platinum retention offer

Amex Platinum Cardholders Can Get Huge Bonuses (or Discounts) for Renewing

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If you’ve got The Platinum Card® from American Express in your wallet and the big $550 annual fee is due soon, you might want to give the number on the back of your card a call before paying up. Many cardholders are reporting receiving an Amex Platinum retention offer of up to $500 or 50,000 American Express Membership Rewards points to keep their card open for another year.

Calling American Express (or any bank) seeking a retention offer is a wise move anytime your card is coming due – whether you’re seriously considering canceling or downgrading that card or not.

But in the case of the American Express Platinum Card, the COVID-19 pandemic has triggered some massive retention offers that take the sting out of paying another $550 annual fee. And it seems Amex is far more willing to be generous with these offers than Chase.


Amex Platinum Retention Offers: What’s Available?

Just how big are these retention offers of bonus points or statement credits? Well, it depends. But we’ve seen and heard firsthand how generous American Express is willing to be in order to get consumers to keep their Platinum cards for another year in this travel downturn.

  • Just recently, Thrifty Traveler team member Mikhala called American Express and said she was thinking about canceling her Platinum card. Sure enough, American Express offered her a $500 statement credit or 50,000 Amex points to keep her card open. She took the $500 – covering all but $50 of her annual fee.
  • Another team member Kyle was offered a $300 credit or 30,000 Amex points to keep the card open another year.
  • Thrifty Traveler Premium flight deal guru Jon was offered 20,000 Amex points, which he gladly accepted.
  • We’ve heard from other readers who received similar offers.

Exactly what’s available to you depends on many factors, including how long you’ve had your card open, how much you spend on it per year, your history with American Express, whether you’ve accepted a retention offer recently, and more.

Not getting the offer you want when you call? We always suggest hanging up and calling again (HUCA) to see if another customer service representative has a better offer.


The Scoop on Amex Platinum Retention Offers

With the Amex Platinum card and any credit card, it always makes sense to call (or send an online message to) your bank and see if there are any incentives to stick around before you cancel a credit card. These incentives are called retention offers.

Read our full guide on retention offers

Annual fees are big business for the banks, and they certainly aren’t shielded from the economic downturn created by COVID-19. Because of that, they may be willing to provide some temporary relief from annual fees or even give you a big points bonus just for keeping the card open for another year. And Amex isn’t the only bank offering retention offers. We have also seen this from Chase and their top-tier Chase Sapphire Reserve card.

American Express is generally one of the more generous banks when it comes to retention offers. That was true before COVID-19, and it’s true now. We’ve seen many data points suggesting Amex Platinum retention offers are plentiful. But even if you have a card like the American Express® Gold Card or the American Express® Green Card it is worth calling Amex to see what offers are available.


amex gold and platinum cards


Even if you have no intention of canceling your card, it never hurts to ask. Worst case scenario, there are not any retention offers attached to your account. That could make your decision to cancel easier.

Simply chat online with an Amex representative, or call 1-800-525-3355 or the phone number on the back of your Platinum card to see if you have offers associated with your Platinum Card account.


American Express Platinum Card 2020 Benefit Additions

In normal times, The Platinum Card from American Express is arguably the top travel rewards card. It offers unmatched airport lounge access and tons of benefits that can easily offset the card’s $550 annual fee.

Read more: Amex Platinum Benefits: Unbeatable Lounge Access, Airline Credits & More

But these aren’t normal times. While many aren’t traveling, that $550 annual fee has been harder for many cardholders to justify.

Amex tried to get out in front of this in May when they announced they would be providing a $20 credit for Platinum cardholders for both streaming services and cell phone bills ($40) through the end of 2020. If you were able to maximize those each month, that was $320 back in your pocket. Unfortunately, there is no word yet on whether Amex will extend this temporary benefit into 2021.


amex platinum retention offer


Amex also targeted some cardholders with a $200 credit for future travel purchases booked through This credit applies for eligible purchases at Amex Travel, Amex’s travel booking service, and has been available from August 2020 all the way through Dec. 31, 2021. Cardholders who renew their account between April 1, 2020, and Dec. 31, 2020, are eligible to receive the credit – though not everyone will get it.

They have also added great Amex offers, like one from Dell which offered a $100 credit when you spend $100-plus at Dell, allowing cardholders to up their work from their home office game. But still, all of these benefits haven’t been enough for many cardholders to renew a card with a $550 annual fee … when most of the benefits shine brightest when you’re actually traveling.

It’s clear that Amex is losing Platinum cardholders during the pandemic and ensuing slowdown in travel. That was likely one of the driving forces behind their new, best ever offer for new cardmembers with a welcome offer of up to 125,000 points – plus earn 10x points per dollar spent on gas and groceries on up to $15,000 spent over the first six months of card membership.

They’ve even made that offer available for some previous Platinum cardholders that historically wouldn’t have been eligible.

So Amex is rolling out the red carpet to keep these valuable cardmembers. Anecdotally, it seems newer cardholders who may have opened the Platinum Card towards the end of 2019 or even the beginning of 2020 are receiving much more lucrative offers than cardholders who may have had the card for a long time.

Read our full review of the Platinum Card from American Express. 

Make sure to watch our YouTube video below on why we think the Platinum Card is worth the $550 annual fee.



Bottom Line

Many Amex Platinum cardholders are reporting being offered a retention offer up to $500 or 50,000 American Express Membership Rewards points to keep their cards open for another year. In some cases, we’re hearing of even bigger retention offers.

Even if you have no intention of closing your card, it never hurts to call the number on the back of your card and see if you are eligible for an Amex Platinum retention offer.


Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

40 Responses

  • Hi Nick. Love your blog. I have had the card for over 20 years (personal version). I have the business as well. (loyal Delta)
    I received a $100 courtesy credit earlier last month. I pulled up chat and ended up asking for the bottom line best offer. They gave me 50k miles, which I gladly accepted.

  • Hey Nick!! After seeing this post and recently paying our hefty annual fee for the Amex Platinum, my husband called to see if he could get a retention offer. They gave us 50,000 points and we gladly accepted this as well!! Thank you all for this amazing service <3 You all do such a WONDERFUL job!

    • Hey Jennifer! Amazing! Thanks for the kind words and glad to hear Amex gave you 50,0000 points! We appreciate the data point.

  • My husband (the primary account holder on our Platinum AMEX) called this afternoon and was easily awarded 50,000 miles for agreeing to leave the card open for a minimum of one year from today’s date. Thanks for the tip Thrifty Traveler!

  • My annual fee was due today so I called yesterday asking for a retention offer and they told me to go fly a kite. Platinum cardholder since 2015 and regularly use it. Astonishing.

    • That seems to be the case yet we’ve still had some luck personally with HUCA so it’s always worth a shot.

    • Hi Nick. Thanks for the information. Is there a time that’s too early to make this request for a credit or points? My 1st annual fee is coming up in April. Been with Amex since 2010. Platinum for less than 1 year. Would you suggest that I make the the request now?

      • We’ve heard from people in similar situations that have been getting offers. It is worth a call, worst case they will say they don’t have any offers for you yet.

  • Hi Nick. I happened to ready your article this morning while sipping a cup of coffee. Long Story short, I called AMEX like you recommended and received a 30k membership reward points and a $200 statement credit. I had nothing to lose! Thank you for your article and the recommendation. By the Way, They also offered me a $450 statement credit in lieu of the points; however, I wanted a combination of points and credit. Thanks again!

  • After reading your article I called Amex this morning and they offered me 50k points but my renewal due in May so they told me to call back 2 day before due worked something for me

  • I called the 1-800 number listed in this article and it does not appear to be an Amex telephone number. I hung up because I just didn’t trust it. When the line answers it just say “Please enter your 15 digit card number now” No introduction, no mention that you’ve reached American Express. Is this legit??

    • Hi David, thanks for the comment. We’ve updated the story with a new phone number to get in touch with Amex.

  • Thanks for this. I never would have thought to ask for a retention offer, but after reading this, I called and was given the $500 credit.

  • Thank you for posting the retention information. A few minutes ago, I called about retention for my Delta Skymiles American Express Reserve Card and was offered $400 towards my card or 60,000 miles. I took the miles! 🙂 The call took less than 10 minutes and I wasn’t given any hassle.

  • saw the article, chatted on my amex platinum and my wife’s amex platinum, got 50,000 points on my card for keeping and a $100 credit on my wife!

  • Thanks for this post. I tried the amex chat first and the agent said they didn’t see any offers for me and suggested I call in to the retention department. Phone number they gave was 866-376-4552. Also this number didn’t have an introductory line and just said to provide the 15 digit account number as mentioned by another poster- but I trusted it since the amex chat provided me this number.

    Lady on the phone gave me either $500 statement credit or 50k miles. Just got off the phone with her today, took about 5 minutes. I only had this card since 01/2019 so my second renewal was coming up next month.

    I did have approx $55k spend this year only because I charged a large sum of foundation repair using the card. (Providing data point on if spend matters).

  • Great article / discussion here. Been with Amex plat for 10 years and never thought to ask for a retention offer. Does it make sense to ask now if my renewal is in 5 months?

    • Hey Charles. Absolutely! I received an offer for 30K points on my Gold card which renews 8 months from now. Always worth asking. The worst that can happen is they say no. Then you can ask as you get closer to the renewal date.

  • FYI everyone I just called and got $500 statement credit. I’ve only had the card for one year but I guess I’ve spent enough on business travel or whatever to make it worth retaining me. Thanks for the tip!

  • First, I called 1-800 number on the back of my card and was on the phone for 10 minutes but the agent said there’s no such a thing is retention offer. So I was reading the reply messages and Jay mentioned 1-866-376-4552 number and I gave it a try and received $500 credit! Yay! Thanks all! This is huge!

  • Been with Amex for over 10 years; called up customer care and wasn’t offered an offer, waited a few days and used the online chat option and was offered 50k points + 200$ credit which I gladly took

  • Well, I missed when the fee hit (early Dec) and just noticed it when I paid my bill on 1/1. Called about a retention offer on my Delta Amex Gold – nothing. The rep said I have until 30 days from the posted date to downgrade or cancel to receive the fee back. I’ll try again on the chat in a couple of days.

    • Update – tried using the chat today, nothing. I do plan to fly in the coming year, and downgrading would lose me my free checked bag. Might have to chalk this one up as a loss and eat the $95 fee.

      • Amex has announced there will be a few new benefits coming to the Delta cards within the next few weeks. This could be a part of the reason why they are not offering anything at the current moment on these cards.

  • I called today for the plat and got a 20k retention offer bc my fee only posted this week. No min spend. DH called a few weeks ago and got a 50k or $500 credit offer on his plat. My theory is that retention offers have dropped due to the great amex offers pushed to plat- we both got and used the best buy, home depot, etc offers.

  • I called today and was only offered 30k points or $300 credit if spend $2k in 90days. I took credit. I also received $200 travel spend credit offer so will get that next month- and I didn’t know about the $30 PayPal monthly credit with spend until June- so that was a bonus of $150 that I would not have used if I would not have called. Would have been nice to get the 50k points or credit like others but still happy with what I did get.

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