Delta’s Sunsets Text Message Customer Service, Pushing Flyers to AI ‘Concierge’
One of our favorite ways to contact Delta customer support - and avoid lengthy call wait times - is no more: Delta has officially sunset its text message customer support feature, which allowed flyers to message with an agent via text message on your phone. We've used this feature repeatedly since it was introduced years ago, whether there were long lines at the airport or hours-long delays...
