My Experience with American Express Cell Phone Insurance Protection

Advertiser Disclosure

cell phone insurance protection scaled e1640815711821

My Experience with American Express Cell Phone Insurance Protection

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. For more information check out our Advertising Disclosure.
Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

It’s not always bad news when a bank makes changes to its credit card benefits. One such new benefit just helped my family save $350 after dropping and breaking a cell phone.

Back in April, American Express added cell phone protection insurance to many of their best U.S. consumer and small business travel credit cards, from the top-of-the-line Platinum Card® from American Express to even some co-branded credit cards like the Delta SkyMiles® Platinum American Express Card. Just by paying your wireless phone bill with one of these cards, you’ll be covered in the event of damage – including cracked screens or even if your phone is stolen.

American Express will reimburse the cost of repair or replacement for up to two approved claims for a maximum of $800 per claim or $1,600 over a 12-month period.

On paper, this all sounds great. But what is the experience like in practice? Do they make you jump through a crazy amount of hoops to get compensated? When my father-in-law dropped his cell phone and the screen shattered last month, we had a chance to give this new coverage a try since I pay our joint phone bill on my Business Platinum Card® from American Express.

Here’s how it worked. Spoiler alert: I was impressed.

 

Filing A Phone Insurance Claim with American Express

After my father-in-law’s phone shattered and broke, I remembered I had switched my phone bill to my Business Platinum Card for just this reason. After reading through the terms of the cell phone insurance coverage, I called the number on the back of my card.

Within a few minutes, the American Express representative confirmed that I should be eligible for insurance coverage and started a claim for me. Within about five minutes, I had an email from AIG Claims – the company that handles this coverage for American Express – with a claim number and all of the instructions on what I needed to do to proceed with my claim.

 

aig email for amex cell phone insurance

 

To move forward, I needed to reply to the email with the following information for AIG:

  • My Amex billing statement to prove that I used my Business Platinum Card to pay my phone bill in the month prior to the incident (which was October 2021).
  • My wireless phone bill. I needed to provide my bill for the current month (November), and the prior month (October) to prove that my father-in-law’s phone number was associated with my wireless service account.
  • Receipt of the purchased cellular phone. Since my father-in-law had already purchased a replacement device, I needed to provide a receipt for that transaction.
  • A Repair Estimate for the damaged phone. Being my father-in-law’s phone was damaged and not stolen, AIG required a repair estimate to see if the phone was salvageable.
  • Claim Forms. There were a few attached forms to the initial email that were mostly just administrative. In total it took about 10 minutes to fill these out.

 

AIG’s Phone Insurance Resolution

After gathering all of these documents, I submitted them in an email reply on Dec. 6. A few weeks passed and I had not heard anything – in fact, I had pretty much forgotten about the whole thing.

Then on Dec. 22, AIG responded to my email claim with the following message:

 

aig cell phone claim

 

Since the repair estimate for my father-in-law’s old phone came in at $399.99, AIG paid out that amount of money after subtracting the $50 deductible. Since his phone was over five years old, it would have made little sense to actually repair the device – a brand new phone only cost him $600.

If it had been determined that the phone was not repairable, it’s likely that the claim amount would have covered the entire $600 purchase – again, minus the $50 deductible. Remember, Amex’s coverage covers up to $800 per claim.

Either way, the process was much easier than I was expecting. Best of all, my father-in-law got $349.99 back in his pocket after buying a brand new Samsung Galaxy S21 for $600.

 

Things to Consider

As great as this sounds, there are things you will want to consider before rushing to change your payment method on your wireless phone bill to a credit card that provides insurance protection.

First and foremost, if you are a Verizon wireless customer, you’ll get a $10 discount each month if you set up auto-pay and pay with a bank account or debit card. That mean’s to pay with a credit card, you’ll pay an extra $120 a year for your wireless service bill.

To my knowledge, Verizon is the only major wireless provider that does this. At $10 a month or $120 a year, it may be worth it for phone insurance coverage. Still, it’s something to be aware of.

It’s not all bad news, though. Thanks to some recent updates to the Business Platinum Card, it now provides a $10 monthly credit ($120 each year) for paying your phone bill with the card. If you have the card, that can easily offset your fee if you are a Verizon customer.

Next, if you already have some sort of insurance protection on your device, whether that’s from the wireless service provider or from the phone manufacturer (like AppleCare), this insurance won’t be valid. Claims will only be paid out if you don’t have pre-existing coverage.

 

What Credit Cards Offer Cell Phone Insurance Protection?

As mentioned above, American Express added this as a card benefit in April. The following cards from Amex include this benefit.

But American Express isn’t the only bank offering this type of mobile device protection.

The brand new Capital One Venture X Rewards Credit Card offers the exact same insurance protection as the American Express cards mentioned above. You’ll get reimbursed the cost of repair or replacement for up to two approved claims for a maximum of $800 per claim or $1,600 over a 12-month period.
venture

 

Click Here to learn more about the Capital One Venture X Rewards Credit Card

 

Chase Bank also has a few cards offering cell phone insurance protection. The Chase Ink Preferred Credit Card will offer $1,000 per claim, with a maximum of three claims in a 12 month period with a $100 deductible per claim.

Then there is the Chase Freedom Flex. A no annual fee card that offers up to $800 per claim and up to $1,000 a year for phone protection coverage. You can make a maximum of two claims in a 12-month period.

 

Bottom Line

There are a number of credit cards offering cell phone protection insurance. It’s a benefit I really hadn’t thought about until I had to use it.

And by putting in about 30 minutes worth of work, our family is getting $350 back in our pockets simply by paying our wireless phone bill with my Amex Business Platinum Card.

 

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

31 Responses

  • I have Verizon, a business account, and I don’t have to pay $10/month to use a credit card. I do have to call it in each month and do over automated system and not with a person however. Just for your information so you guys know.

    • As long as your card is used to pay your wireless bill and your number is associated with that wireless account.

  • I have Mint Mobile as my wireless provider and I’m on a prepaid plan, so I pay once every 6 months or every 12 months. Would I be covered if I paid with my Amex Platinum?

      • Do you have to pay your entire monthly bill with the Amex card in order to qualify for the insurance coverage? I split my AT&T monthly bill between 2 credit cards.

        • Not entirely clear on that. I do know that they wanted to ensure the amount on the wireless bill matched the amount on the Amex bill. So that may cause issues, but it’s unclear if that would disqualify you from coverage.

  • Most card benefits I’ve looked at(Wells Fargo propel, and a few chase cards) disqualify you if you have homeowners insurance(well they make this cell insurance secondary at any rate which, combined with HO deductible and no homeowner wanting to make a claim over $600 against home insurance, effectively renders the benefit unusable unless you are renting). Is that specific not in the terms or just not enforced with Amex?

    • Haven’t seen anything about that. I’m a homeowner so if that’s in the policy, it’s not being enforced

  • Verizon does not charge anything extra for using a cc to pay your bill. They do provide a $10 discount I you auto pay through your bank account. Your article should state, should you currently take advantage of the $10 auto pay discount you will not be eligible for this if you choose to pay by CC.

    • I have adjusted this language to call it a discount instead of a $10 fee. No matter what you call it, you’ll pay an extra $120 per line per year to pay your bill with a card.

  • Waiting weeks for resolution and chasing down multiple documents to file a claim does not seem like an “impressive” experience.

    What am I missing?

    • This took 30 minutes of my time for insurance coverage I do not pay for. I simply get it for being an Amex Business Platinum Cardholder. Because I don’t pay for it, I assumed I would have to jump through a lot of hoops and likely not get anything paid out. The $350 was worth my time.

    • My father-in-law got it done at a small cell phone and electronics repair shop by his house. I imagine Best Buy, and other phone retailers could provide a similar estimate.

  • You can still save $10 per month at Verizon. have debit card on file for payment but pay by phone with amex before bill is due each month. I’ve been doing this for the pay 6 months.

  • The Chase Freedom Flex has the same coverage with no annual fee which is a nice option for students or people starting out to build their credit.

  • Thanks for sharing your experience!

    Anyone have recent data points about using the AmEx cell phone protection with Google Fi? I’ve heard that – at least in the past – Google Fi charges haven’t coded as a qualifying wireless service.

  • Any clue if this benefits includes overseas? I’m stationed in Germany and have a German cell service.

  • Hello,
    Thanks for writing this article.
    Do you know which carriers are covered? I couldn’t find a list in AmEx benefits guides.
    Will unlocked carriers like Mint, etc. be covered?
    Thanks again!

  • Cool to see that it covered a non-cardholder like your father in law just because it was on your bill! Canceling my $9/month per line AT&T insurance for my wife and I and just depending on this. We’ve been paying it for like 3 years without a claim, brutal!

  • Do have to pay the entire bill with the card or only a portion? I Read their terms and conditions and it simply says “…on a wireless bill that is paid by an eligible card…”. The wording for other coverage the card provides says things like “when you purchase the entire fare” and “…and pay for the Entire Rental…”So the lack of specifically stating the entire bill must be paid, seems like it doesn’t to me but I am no lawyer. Just asking because I earn 5x point for paying my cell bill with my Chase Ink card.

    • Hi Chris, I don’t know Amex’s policy on this. It may be worth a question if you are interested. I agree that the lack of stating the entire bill must be paid on the card is interesting and leaves this open to interpretation.

  • Does this count MVNO’s? You’d have to pay in advance/prepaid cell phone bill, would that count towards monthly bill for cell phone insurance?

Leave a Reply

Your email address will not be published.

[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]