One of the best ways to use Capital One Venture Miles is currently not available – and it hasn't been for nearly a week.
Travelers with cards like the Capital One Venture X Rewards Credit Card or the Capital One Venture Rewards Credit Card can transfer those Venture Miles directly to almost 20 airline and hotel accounts on the list of Capital One transfer partners. But users logging in and attempting to transfer those miles are currently met with a “Down for Maintenance” warning for every single partner – and according to reports from Thrifty Traveler readers, that option has been unavailable since at least last Thursday.
Here's a look at what Capital One cardholders are seeing right now after selecting the option to “Convert Rewards” from their accounts.
Going on a week without one of the most valuable ways to deploy Capital One miles is unacceptable – especially considering the bank has not directly communicated the issue to cardholders. In response to an email on Wednesday, Capital One confirmed the outage but did not provide a timeline for when transfers would come back online.
“We are currently making system improvements to some of our rewards platforms, and because of that they are temporarily offline,” a Capital One spokesperson said.
From Chase Ultimate Rewards to Amex Membership Rewards and Citi ThankYou Points, transfer partner outages among the major credit card points programs happen occasionally. But typically, it involves just one or two transfer partners at a time and is resolved in a matter of days, if not hours.
To see this mysterious issue stretch on for nearly a week and counting is concerning, especially considering Capital One is known for its stellar technology compared to other credit card companies.
A Brief History of Capital One Transfer Partners
Capital One first launched the ability to transfer Venture Miles straight to airline partners back in late 2018, adding a new way to use those miles. But with poor transfer ratios, those Capital One transfer partners weren't a great option … but they are now.
After major improvements and additions over the last year, Venture Miles now transfer to almost all of its 18 airline and hotel partners on a 1:1 basis. That means 50,000 Venture Miles can get you 50,000 miles with Turkish Airlines Miles & Smiles, 50,000 Emirates Skywards miles, 50,000 Air Canada Aeroplan points, and many more.
Here's the full list of Capital One transfer partners.
|Air Canada Aeroplan||Airline||1:1||Instant|
|Cathay Pacific AsiaMiles||Airline||1:1||Up to five business days|
|Etihad||Airline||1:1||Up to 1 day|
|EVA Air||Airline||2:1.5||Up to five business days|
|Qantas||Airline||1:1||Up to 1 day|
|TAP Air Portugal||Airline||1:1||Same day|
|Turkish Airlines||Airline||1:1||Same day|
|Virgin Red||Other||1:1||Same day|
|Accor||Hotel||2:1||Up to two business days|
|Choice Hotels||Hotel||1:1||Same day|
Airline and hotel transfer partners are just one of many ways to use Venture miles along with using miles to cover travel purchases and the Capital One Travel Portal. But there's no question that transferring miles to airline and hotel partners can unlock the most value from your Venture Miles.
The ability to transfer Capital One Venture Miles to partner airlines and hotels is currently unavailable .. and it has been for almost a week and counting. It's unclear what the issue is or when the ability to transfer miles will become available.