On Thursday night, Sun Country flight 117 from Minneapolis/St. Paul (MSP) to Las Vegas (LAS) arrived with not a single checked bag loaded onto the aircraft. You read that right. None of the 168 passengers on board had any of their checked luggage upon arrival in Las Vegas as it was never loaded onto the aircraft before takeoff.
The airline responded quickly and refunded the checked baggage fees for all passengers on board and distributed $50 in travel vouchers. Luggage for passengers on flight 117 arrived in Las Vegas on Friday per KSTP, although many passengers had to head back to the Las Vegas airport to retrieve their luggage.
This news comes less than two months after stranding hundreds of passengers in Mexico, and weeks after they attempted to spin reduced legroom as a benefit for passengers. This is just the latest public relations snafu for Sun Country since the airline adopted an ultra-low-cost carrier model and were sold to a New York investment firm.
In February, Sun Country announced layoffs of nearly 20% of their workforce. These layoffs included ticket counter agents and “below-wing” workers who handle mail, cargo and de-icing. Sun Country is now contracting these jobs out to Global Aviation Services, LLC.
It isn't clear whether this had any role in the airline forgetting to load the luggage for flight 117 to Las Vegas on Thursday night. Although anytime this type of work is contracted out to a third party firm, chances of mistakes will often increase.
Baggage Delay Reimbursement
This situation is a great reminder of the importance of carrying a credit card such as the Chase Sapphire Preferred or the Chase Sapphire Reserve card. Both of these cards provide $100 per day for up to 5 days if your luggage is delayed to its final destination for 6 or more hours. This benefit will cover any clothing, toiletries, cell phone chargers, etc. that you needed to buy due to the delay of your luggage.
Sun Country just can't seem to get out of its own way. The airline's reputation locally here in Minnesota has taken quite a beating since the announcement of the new low-cost model and situations like this certainly aren't going to improve that.