Frontier Airline says an IT issue sent out faulty flight change or cancellation notices to flyers late Thursday. The false alerts apparently went out to hundreds if not thousands of travelers with Frontier bookings.
The mass email says only that there's been a change “that affects a portion of your itinerary” before directing flyers to contact Frontier's rebooking hotline. Worried and angry flyers hounded the budget airline on social media for an explanation. Worse yet, many travelers who received the email said the rebooking hotline was down.
Frontier responded with a statement on Twitter late Thursday – and again early Friday – clarifying that the emails were an error. Any flyer who received an email from Frontier can check on the status of their flight(s) by entering the details on Frontier's website.
Yesterday, a technical problem generated an email to some customers stating their upcoming flight was cancelled. This email was sent in error. We sincerely apologize. You may confirm the details of your trip by entering your confirmation number on our website.
— Frontier Airlines (@FlyFrontier) November 22, 2019
What a nightmare. Luckily, there appear to be no major issues with Frontier flights ahead of a busy holiday travel stretch – at least not beyond its typical, horrible on-time performance. Less than 79% of Frontier flights arrived on time in September – the worst among major U.S. airlines, according to the latest federal data.