Survey: Southwest’s Baggage Fees are Spooking Once-Loyal Flyers
Southwest Airlines did the unthinkable just over a month ago and ditched its beloved free baggage policy, charging for bags for the first time in its history. Our recent survey shows many once-loyal Southwest flyers have already started looking at and booking with other airlines. In our recent online survey of nearly 700 travelers, more than two-thirds of respondents who said they regularly flew S...