The Times are A-Changin’ at Southwest: What Happens When?
For years, Southwest Airlines stood out in the U.S. airline industry, offering two free checked bags and free change and cancellation on every ticket, even as other carriers piled on fees. But those days are coming to an end. Southwest announced a sweeping set of changes that will upend many of the passenger-friendly policies the airline was once known for. The reaction? Many loyal flyers were stu...
