Things to know if you’re flying on Delta today

Delta’s systems are now back online after yesterday evening’s systemwide IT outage. I was impacted by the outage just as our aircraft was about to leave the gate. We were forced to deplane, and ultimately the flight was cancelled after a 5 hour delay. I was automatically rebooked to fly out this afternoon. For the most part, Delta’s systems appear to be functioning normally.


Here are Delta’s tips for flying with them today:

1.    Delta is operating the vast majority of its flight schedule today as the airline recovers from a systems outage that caused departure delays and about 170 cancellations Sunday. Approximately 110 flights have been cancelled today with a few additional cancellations possible.

2.    Customers traveling today should check their flight status at delta.com and the Fly Delta App.

3.    A change fee waiver has been issued for customers scheduled to travel Sunday and today, for rebooking by Feb. 3.

4.    Unaccompanied minors will not be accepted for flights through noon ET today.


Bottom Line 

Last night was ugly. At the Minneapolis St. Paul (MSP) airport alone, there were over 10,000 Delta passengers stranded. I saw passengers screaming at gate attendants and passengers generally on their worst behavior. Be nice people. The gate attendant didn’t crash Delta’s systems. As we’ve seen over the last year, this stuff happens. You just gotta roll with it.


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