Delta Offers Compensation For Passengers Impacted by Power Outage Cancellations
As I’m sure many people are aware, tens of thousands of Delta Airlines passengers around the globe were stranded on Monday due to a system wide outage. Delta’s check-in systems and smartphone application were completely offline stemming from a power outage at their headquarters location in Atlanta, GA. The airline is still not back on track after this disaster and Tuesday morning cancelled another 250 flights. It’s likely that nobody is having a worse start to their week than the poor Delta airport employees and the staff running their social media accounts. I can only imagine the amount of verbal abuse they have received in the past 24 hours.
Just this morning, Delta issued a statement that all affected customers will be provided with a $200 travel voucher for their troubles. It is important to note that if your flight was completely cancelled, you are entitled to receive a full refund for the purchase price of your ticket. The vouchers are available for travel on all Delta and Delta Connection-operated flights. The statement in its entirety can be found below:
Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of Monday’s systemwide outage. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Today, Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday.
“We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment,” said Gil West, Delta’s Senior Executive Vice President and Chief Operating Officer. “We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.”
Delta cancelled hundreds of flights and hundreds more were delayed as it worked to reset its operation following a loss of power in Atlanta that affected Delta computer systems and operations worldwide. Systems are fully operational and flights resumed hours ago but delays and cancellations remain as recovery efforts continue.
Customers affected by the outage and who have provided their email address will be contacted today and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by Aug. 8, 2017.
A travel waiver is in effect: http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html.
If you were affected by Monday’s outages, you will want to make sure you receive your $200 travel voucher, or a full refund if you flight was completely cancelled. Although this likely doesn’t make up for the inconvenience you encountered, it is certainly worth claiming. Were you affected by Delta’s power outage ordeal yesterday? We want to hear about it in the comments below!