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Delta will Launch First Biometric Terminal in the U.S.

Delta Biometric Terminal

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On Thursday, Delta Air Lines announced plans to launch their first biometric terminal in the United States. In a partnership with the U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), Delta is launching the terminal in Terminal F in Atlanta.

Beginning sometime at the end of 2018, if you are flying directly to an international destination on Delta, Aeromexico, Air France-KLM or Virgin Atlantic, will have the option of using facial recognition technology from curb to gate. The facial recognition technology can be used to do the following:

  • Check in at the self-service kiosks in the lobby
  • Drop checked baggage at the counters in the lobby
  • Serve as identification at the TSA checkpoint
  • Board a flight at any gate in Terminal F
  • Go through CBP processing for international travelers arriving into the U.S.

 

How It Works

Customers flying direct to an international destination from Atlanta’s Terminal F wanting to use this option simply enter their passport information when prompted during online check-in. You are then able to just click “Look” on the screen at the kiosk in the lobby or approach the camera at the counter in the lobby, the TSA checkpoint or when boarding at the gate.

“Delta and CBP have developed a strong partnership over the years, and share a common vision for enhancing security and the traveler experience,” said CBP Commissioner Kevin McAleenan. “Together with innovative partners like Delta, TSA, and ATL, we are using technology to create a secure, efficient and simplified travel experience.”

 

Delta Biometric Terminal

 

Also at ATL Terminal F, customers can take advantage of industry-leading Computed Tomography (CT) scanners at two automated screening lanes, which are being installed in partnership with the TSA and the airport. This means travelers won’t have to take out electronics from their bags at the TSA checkpoint, further enabling a smooth travel experience.

 

Our Analysis

Delta has been testing this technology, along with facial recognition technology for bag drops at MSP. Delta is also the only US airline using RFID technology to track checked baggage which has drastically cut down on their number of issues due to lost bags.

Delta continues to invest in industry-leading technology to both improve the customer experience and drastically speed up the process of getting curbside to the gate. In my opinion, the airline continuing to invest in this type of technology will only help them keep their title as the “on time machine.”

 

Bottom Line

Facial recognition technology at the airport is the way of the future and it is no surprise that Delta is leading the way on this front. I can’t wait to try this out and hope it gets adopted at more Delta hubs soon.

 

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Lead photo credit of Delta News Hub

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer.

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